- Take inbound calls from clients
- Take ownership of client complaints and advocate on behalf of both client and company
- Claim openings for medical files (backend)
- Claim openings for non-medical files
- Assist clients in the claims process
- Addressing minor complaints-Follow up with other teams as required
- Explain insurance coverage by quoting correct policy benefits, exclusions and maximums.
- College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims
- Excellent verbal and written communication skills (English and French), other languages are an asset
- Customer Service oriented
- Capacity to work with people in a fast-paced, team-based environment.
- Must exhibit strong communication skills and professionalism.
- Proficient computer skills (Microsoft Office, Internet etc.)
- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
Sherbrooke_CSR_CA - Global Excel Management Inc
Description
Job Description
Customer service representative-Claim assistance (21.45$/H)
Are you a person with empathy? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you
As a Customer Service Representative (CSR) , you'll be responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client.
What are the main responsibilities?
What skills and experience are we looking for?
We offer you
What does Global Excel offer you?
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