Bilingual Patient Services Associate/patient - Mississauga, Canada - McKesson Canada

McKesson Canada

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare.

At McKesson Canada, we touch the lives of 12 million Canadians every day.

We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada.

But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

Responsibilities

Providing crosscoverage administrative support to all areas within the PSP programs (including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports, daily, weekly, monthly data cleanup, meetings, maintenance of filing system, and general office/administrative duties as well).
Ensuring complete and highquality data entry into our database systems
Executing other adhoc administrative duties, as they are assigned
Resolving routine questions and problems
Processing work, prioritizing tasks, organizing and planning to meet objectives in a timely and efficient manner.
Following standard procedures to accomplish assigned tasks
Perform patient registration activities, according to program protocols and applicable departmental policies and procedures.
Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services.
Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients.
Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
Provide answers to general inquiry calls submitted via telephone or webbased platforms on program services, disease state or product related questions, based on information provided as part of the program materials
Conduct reimbursement investigations with private and public reimbursement providers
Participate in reimbursement or other program related research activities, as assigned by Departmental Supervisor and/or Team Lead
Gather information and conduct patient financial assessment eligibility based on program guidelines
Request financial transactions to be processed based on communicated program guidelines
Receive, record and report Adverse Events, as per program working instructions
Maintaining exemplary cleanliness and organization of personal desk and common administrative areas.
Participate and assist in departmental continuous improvement activities related to process, quality, training etc.
Participate in execution and documentation of test plans.
Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents.
Maintain program data accuracy through review of program documentation for completeness and consistency.

Competencies

High School Diploma or Equivalent.
University or Collage degree in Life Sciences, Communication or related field preferred.
Knowledge or background in medical terminology, health care environment, reimbursement landscape, therapeutic, product related knowledge and administration would be considered an asset.
12 years of experience in an administrative role.
Minimum of 6 months to 1 year experience in customer service. Bonus if experience is within health care.
The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

McKesson touche la vie des patients en œuvrant dans pratiquement tous les secteurs des soins de santé dans le but d'améliorer la santé en général.

Chez McKesson Canada, nous créons un impact dans la vie de 12 millions de Canadiens, chaque jour.

Nous distribuons plus de produits à partir de 17 centres de distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de santé longue durée, cliniques et établissements de santé partout au Canada.

Toutefois, nous sommes beaucoup plus qu'une entreprise de distribution.

Nous avons automatisé 2 500 pharmacies de détail et distribuons annuellement plus de 100 millions de doses de médicaments grâce à nos solutions d'automatisation.