Dealer Success Representative - Baltimore, Canada - Segway Powersports Canada

Segway Powersports Canada

Verified Company

Baltimore, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us

Segway Powersports Canada is revolutionizing the powersports industry with the first ever hybrid powertrain on the market and now offering electric leisure crafts to emerge as a leader in the area of zero emission, reduced carbon footprint powersport vehicles.

We are the exclusive distributor for the Canadian market. With over 45 dealers across Canada, Oasis Global Inc. brings together industry-leading brands and a national network of top-tier dealers and retailers to serve the powersports market

We sell through a growing proven and professional dealer network the all-new Segway Powersports lineup of ATVs, UTVs, and SSVs along with a lineup of other exclusive and leading powersports brands and accessories.

Our rapidly expanding team and network of nationwide dealers are committed to success, excitement, and outstanding service & support. Along with our affiliate companies, Roost Factory and Hoosier Off-road, we are a leader in the Powersports industry. At Segway Powersports Canada we value the opportunity to create a long-term relationship with our dealers and customers.

Responsibilities:

You will be working closely with Segway Powersports Canada's Territory Sales Manager, marketing team and the external marketing team (Well Known).

Assume primary responsibility for managing and strengthening dealer relationships for by building rapport with multiple functions at the dealer's organization
Work with Territory Managers to deal with escalations or reoccurring issues to troubleshoot document, analyze options and provide a resolution.
Identify gaps in the products and customer services that the dealer uses and advise them on solutions that would help enhance their business.
Assume a proactive role to ensure customers/users receive superior service by investigating requests/discrepancies and taking corrective action.
Work effectively as part of a team to deliver optimal customer service.
Promote service excellence by consistently evaluating processes, procedures and/or practices and identifying potential for improvement. Communicate findings/recommendations to the Territory Mangers and CEO
Proactively seek feedback from clients to determine their needs to help them grow their business
Foster a climate of mutual respect, open communication, and approachability
Build a good rapport with all Segway Powersports Canada staff within the department and within other departments
Actively participate in regular Segway Powersports Canada meetings and dealer conferences and meetings with the external marketing agency (Well Known)
Assist with special projects/tasks as assigned by management
Attend tradeshows and expos

Qualifications

Minimum of 23 years' experience in a management and communications role
Previous experience in the dealership industry
Post-Secondary education
Exceptional verbal and written communication skills
Excellent relationship building skills
Excellent organizational and interpersonal skills
Strong analytical and problemsolving abilities
Ability to thrive in a fastpaced, customerfocused environment
Fluency in French is considered an asset

Location
Baltimore, Ontario

In office and remote option offered

How to Apply

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Segway Powersports Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

Job Types:
Full-time, Permanent

Salary:
$40,000.00-$45,000.00 per year

Schedule: