Quality & Kpi Manager - Toronto, Canada - Aramark

Aramark

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Quality & KPI Manager is responsible for managing and developing quality control and improvement solutions for the housekeeping, patient transport (portering) and linen portering within the facility.

Responsible for monitoring and reporting on all KPI's. Working with the department leads and staff educator to meet KPI's and quality targets.

Responsibilities:

Leadership

Overall ownership and accountability of quality and KPI management of the Support Service Departments
Strong customer service skills
Ability to work with and communicate effectively with department leads, staff and clients
Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved
Direct the Staff Educator to ensure quality standards are met
Plan and lead quality management meetings
Ensure safety and privacy standards in all operations

Client Relationship

Support the General Manager to establish and maintain effective communications of KPI's performance and Quality results.
Ensure Aramark quality programs are delivered effectively across all Support Service Departments
Develop program (patient transport service, lift teams, clean & soiled linen transport, devices & equipment management, 0xygen tanks, Dispatch/FacilityFitPro, infection control, patient confidentiality, performance management, quality management) to meet client and customer demands and specifications

Financial Performance

Ensure the completion and maintenance of financial statements relative to the department
Oversight and responsibility to deliver client and company KPI financial targets
Adopt all Aramark processes and systems, eliminate custom/manual reports
Understand performance metrics

Productivity

Implement and maintain GM agenda for both labour and total quality management KPI requirements
Create value through efficient operations, appropriate cost controls, and profit management

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities.

Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications:

Requires at least 3 years of experience in healthcare environmental, linen or transport services
Requires up to 2 years of experience in a management or supervisory role, with preference given to quality management experience
Requires a bachelor's degree or equivalent experience
Understanding of the principles of Key Performance Indicators as they relate to quality assurance
Strong analytical and problem solving skills
Proven experience of managing a quality control program
Familiarity with PIDAC Guidelines (Provincial Infectious Disease Advisory Committee) is an asset
Model key leadership behaviours and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers

Education:

About Aramark:

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark