Part Time Night Audit - Truro, Canada - Hampton Inn & Suites by Hilton Truro

Hampton Inn & Suites by Hilton Truro

Verified Company

Truro, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

To provide efficient and courteous service to each guest and to operate according to the policies, procedures and quality standards of the hotel to ensure the satisfaction of internal and external guests.

To balance the daily front office paperwork for the hotel, perform nightly required maintenance on the computers, prepare the daily management reports, guest folios and rapid check-out folders.

Shifts would be 2 shifts per week and will be from 11pm to 7am.

Areas of Accountability:

Meet and exceed customer expectations by providing superior service and teamwork
Ensure all customer services are delivered courteously, efficiently and effectively, including checkin, checkout, telephone, personal inquiries and special requests.
Ensure effective checkin and checkout procedures are followed for individual and group/tour activity
Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary.
Maintain rooms security by providing effective key control & confidentiality
Working knowledge of reservations system to perform taking reservations, dupe checks, claimed reservations, setting the house statistics, etc
Check daily for outoforder rooms, VIP rooms, and special accommodation requests
Expedite audit balancing duties quickly and effectively to ensure mínimal interruption to regular desk activities
Effectively communicate any information or requests to coworkers as necessary to ensure teamwork results in exceptional customer service
Inform relief shift of any concerns or special requests that have arisen through your shift.
Prepare, balance and print all daily management reports.
Run the Night Audit Sequence
Balance room revenue to be posted by verifying all market and segment codes, effecting corrections where necessary.
Perform daily computer maintenance operations running all nightly backup tapes and execute all shutdown sequences.
Verify the balance of cash float/s
Balance daily miscellaneous vouchers and sort them by revenue type.
Balance and close all credit card POS Machines.
Print guest folios and prepare rapid checkout folders.
File all night audit reports and registration cards from daily checkouts
On a nightly basis, prepare and enter Daily Revenue Report (DRR) online.
Sort all management reports into their respective manager mailboxes.
Check paper levels of all printers and restock if necessary.
Ensure the maintenance of a clean and safe working environment
Balance monthly reports on the night of the month end and place completed report in the mailbox of supervisor.
Understand, support and promote HHonors Program