Customer Service Representative - Kitimat, Canada - Kuehne+Nagel

Kuehne+Nagel

Verified Company

Kitimat, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a Customer Service Representative for our Contract Logistics division/office based in Kitimat.
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Your Role :The Customer Service Representative maintains excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. You will be reporting directly to the Warehouse Supervisor. #LI-Onsite

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Your Responsibilities:

Respond to incoming calls and customer inquiries
Communicate with carriers, customers, and customer suppliers
Provide updates on order inquiries
Manage claims and investigation flow ups
Assist other Customer Service Representatives in daily tasks
Manage Service KPI's and reporting metrics
Expedite rush order requests and follow up
General administration task in supporting shipment document flow
Manage order exceptions to last minute customer requirements
Promote safe work environment and support EHS policies
Work with Supervisor and Management team to enhance service levels
Coordinate shipments additional shipments with transport department
Manage high call and business process volumes
Coordinate / data input details for client KPIs around transport services
Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met
Pursue continuous improvement initiatives to guide increased productivity and service levels

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences:

High School Diploma or Equivalent.
Microsoft excel (can generate and maintain reports)
13 years prior customer service experience is beneficial
Experience in 3PL Warehouse environment is beneficial

Good Reasons to Join :

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Kuehne+Nagel's general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
About Kuehne+Nagel
With over 80,000 employees at some 1,300