Night Auditor - Toronto, Canada - Executive Hotel Cosmopolitan Toronto

Executive Hotel Cosmopolitan Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Welcome to Executive Hotels and Resorts An individually crafted hotel experience that offers the best locations in each city with excellent service and value - for the Executive at work and play.

Position Summary

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and assisting hotel guests.

Hotel Night Auditors are required to work the night shift at the front desk.

They will make room reservations, provide information and services to guests and receive payment for services, as well as specific night duties including the entering of accounting information and hotel security.

In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times.

Duties and Responsibilities

Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Daily accounting data entry and reconciliations
Hotel security
Post all daily room and outstanding charges.
Balance all revenue totals of cash and credits against revenue report.
Take over from the evening cashier, checking and accepting float and takings.
Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
Accept and lock away keys from various departments.
Prepare hotel operating reports and complete audit package to laiddown standards.
Correct any errors or omissions made by cashiers.
Prepare Credit Card/Charge Card summaries and post to ledger account.
Maintain a high standard of personal hygiene and appearance.
Hold regular training and coaching sessions ensuring the correct performance of duties.

Position Qualifications

High School Diploma, G.E.D. or equivalent
Completion of a twoyear apprenticeship program, or a college program in front desk operations or hotel management preferred
13 years of experience as a Hotel Night Auditor
Experience in all aspects of customer service and people management
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to respond quickly in a dynamic and changing environment
Able to build and maintain lasting relationships with departments, key business partners, and customers
Knowledge of cost analysis, fiscal management, and budgeting techniques
Able to effectively communicate both verbally and in writing
Proficiency with RoomKey system preferred but not required