Veterinary Client Care Specialist - Calgary, Canada - VCA Animal Hospitals

VCA Animal Hospitals

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

VCA Canada
Western Veterinary Specialist & Emergency Centre is currently recruiting for a customer service focused
Client Care Specialist to join our clinic team for a
one year position. opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital.

Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated Additional responsibilities and qualities required for this role are;

Create a warm and welcoming environment for our patient and pet parents
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for followup and future appointment bookings
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

VCA Canada Offers

At our core are our people - people with different strengths and interests that enrich our diversity, innovation and excellence.

A team we think of as family.

When you join our family, VCA Canada offers:

Exceptional career development
A caring culture of Wellness, Appreciation, and Acceptance
Generous personal pet care discounts
A network of highly educated and skilled professionals
And more perks

VCA Canada Cares

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._