Project Manager - Brampton, Canada - DSV

DSV

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Project Manager, Customer Support, you will support the Director, Customer Support by leading key projects to the success of the business and will be responsible for the day-to-day support and success of our client. You will act as a liaison between the client and operations team.

:

ESSENTIAL
DUTIES
AND

RESPONSIBILITIES

:

Build up a longterm relationship of trust with the customers in your portfolio and learn about their operations (SLA, SOW and SLAs.).
Serving as the main point of contact between client and operations
Addressing any concerns or issues a client may have and working with leadership to resolve them
Monitor the Customer Satisfaction, draw up action plans, coordinate with the operations team to complete them.
Work with the Operations Leadership Team to establish projects which support the growth of our business.
Establish project plans, tasks, resources, and ownership to ensure timelines are met.
Manage internal and external projects which may extend to suppliers and clients.
Coordinate internal and external resources for the planning and execution of projects
Proactively work to remove project obstacles, identify, and manage issue escalations, and provide support to teams balancing competing priorities
Identify and manage costs associated with project budgets.
Partner with Continuous Improvement Leader to drive improvement projects through operations
Review and optimize Warehousing Processes which will range from product assembly to higher level transactional processes.
Create and document new processes as required.
Interpret, monitor and analyze data and metrics to create various reports and queries
Creates dashboards and KPI's to measure effectiveness and success of our deliverables

SKILLS REQUIRED

:

Expert in MS Excel, VBA and Marcos
Advanced skills in PowerPoint
Working knowledge of PowerBI, PowerAPPS, and SQL is considered an asset.
Excellent verbal and written communication skills
Team building and collaboration abilities when working with other departments to develop strategies that benefit clien

MINIMUM
REQUIRED

QUALIFICATIONS

:

Education and/or Experience

4+ years' experience directly managing projects and client relations
3+ years' experience in a Warehousing Operations, 3PL or Manufacturing Engineering role.
Bachelor's degree required, preferably in a technical discipline. Masters is considered a plus
Prior experience establishing Manufacturing assembly processes.
Successful prior implementation of Lean Manufacturing.
Demonstrated knowledge of Lean, 5S, Continuous Improvement, Kaizen, Value Stream, and Process Mapping.
Up to 40% domestic and international travel is required for this role. This role will be based in an office environment.

At DSV, we keep supply chains flowing in a world of change.

We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation.

Our reach is global, yet our presence is local and close to our customers. More than 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services.

We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.