- Responding to user requests for technical assistance via phone, email, or in person.
- Diagnosing and resolving hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Installing and configuring software and operating systems.
- Providing support for applications such as Microsoft Office, email clients, and other business-specific software.
- Troubleshooting network connectivity and issues related to network printers, switches, and routers.
IT Support Representative - Calgary, Canada - PPI Management Inc.
Description
Description
PPI company overview:
is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help Advisors elevate and grow their business with a socially responsible mindset.
At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.
When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.
Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.
PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.
IT Support Representative
The IT Support Representative is responsible for providing technical assistance to computer system users (staff and PPI Advisors), troubleshooting issues and resolving problems related to hardware and software, and ensuring that computer systems are running smoothly. As part of the Helpdesk team, the IT Support Representative works interactively with the Manager, IT, and other IT Support and Network Infrastructure team members.
The primary duties of an IT Support Representative may include:
