Outbound Supervisor - Surrey, Canada - OAK+FORT

OAK+FORT

Verified Company

Surrey, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OAK + FORT is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout the collections.

Fueled by the purpose to enhance and explore our own personal style—we authentically embody a place where individuality and uniqueness are celebrated.

An ever-evolving point of view, joy in self-expression, and quality are central to our contemporary philosophy.

***: As the Outbound Supervisor, you are responsible for overseeing and ensuring the timely and accurate execution of functions within the outbound and deliveries, including both retail distribution and e-commerce. The Outbound Supervisor is required to energize direct reports, motivate strong performers, course correct where needed and take responsibility for the performance of the team.

RESPONSIBILITIES

Primary point of contact for all Outbound matters
Accountable for Outbound teams meeting shipping SLA for SO and TO
Assigns responsibilities and generates staff scheduling requirements for all Retail and Digital OB teams
Monitors and owns the performance improvement program for associates assigned
Mentors, coaches, and develops talent within their department through onthejob training
Coordinate daily activities with Inbound Coordinator to achieve correct product flow
Ensure all supplies required by Outbound team members are available and working properly
Prepare SOS and EOS reports and ongoingly looks after KPI performance
Maintain and ensure adherence to SOP and overall staff training
Liaise with Logistics team and our Carrier partners to manage and prioritize Outbound volume
Accountable for orders life cycle from Waving to Shipping
Supports the DC Operations Manager with other assignments
Key holder responsibilities, such as health and safety of the staff and corporate assets
Other duties as assigned

EXPERIENCE REQUIREMENTS

Experience in leading distribution, shipping, or other experience in a similar capacity
Excellent communication and interpersonal skills
Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
Experience in leading and coaching personnel to ensure all assigned activities are performed effectively and efficiently
Ability to be flexible and adapt to changing priorities.
Ability to input, retrieve and analyze data.
Handson commitment to getting the job done.

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