Representative, Customer Success - Vancouver, Canada - TradeBeyond (CBX Software)

Description

TradeBeyond opens the door to intelligent collaboration, data sharing, and working at the speed of digital throughout the entire product lifecycle. Retailers, brands, and trading partners experience shorter lead times, greater compliance, brand protection, and the ability to foresee what's ahead—allowing enough time to pivot accordingly, avoiding risk and costly delays.


Speed - Reduce cycle times, react quickly to consumer trends and run a leaner, faster supply chain across time zones and markets.


Scale - Grow your range of private label products and assortments across verticals, while increasing both top line and bottom-line revenue


Sustainability - Get ahead of your ESG and sustainability goals and requirements, with full visibility into your extended supply chain.

TradeBeyond is growing rapidly. We are a team of 200+ professionals located over USA, Europe, Hong Kong, Taiwan and China (PRC).

If you're excited about joining a fast growing company and would like to see your work impacting the global sourcing landscape.

Please apply.

We are seeking individuals who are not only technically savvy, but also possess excellent customer service skills, including patience, empathy, and effective communication.

As our customer success representative, you will be responsible for educating and assisting customers with our CBX products and services, as well as resolving any technical issues they may encounter.

Our ultimate goal is to ensure that our customers in Asia, US, Europe, and beyond are satisfied with the service they receive.

Key Responsibilities:

• Respond to customer inquiries through live chat, phone, and helpdesk support for our daily deals
• Follow up on customer requests and technical support cases to ensure timely resolution
• Provide guidance and assistance to customers to help them resolve any issues they may encounter
• Monitor SLA metrics in accordance with customer agreements and internal regulations

Requirements:

• Prior customer service experience is preferred, but not required
• Fluent in spoken and written English, Cantonese and Mandarin
• Possess strong communication and interpersonal skills, with a proactive and serviceoriented attitude
• Able to multitask in a fastpaced environment and work effectively as part of a team
• Willing and able to non regular hours

Benefits:

• Collaborative and inclusive work environment with diverse international teams
• Excellent opportunities for career development and onthejob training

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay