Customer Service Representative - Vaughan, Canada - TOC Logistics
Description
TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative.
As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada.
Committed to a blend of technology and hard work, we are investing in individuals who are eager to invest in their growth.
As a Customer Service Representative, you will play a pivotal role in engaging with customers, managing vendor relationships, overseeing inventory planning, and handling product orders.
Key Responsibilities:
- Interact with customers to address inquiries.
- Conduct accurate and timely inventory counts.
- Manage product orders and quotes.
- Collaborate with suppliers, executing followups on pricing policies.
- Ensure internal updates on systems (ecommerce platform, Shopify, and accounting system, QuickBooks).
- Support the business development team with internal requests.
Requirements:
- College Diploma degree preferably in business.
- Excellent computer skills including knowledge and competency in Microsoft Office.
- Preferred knowledge of Shopify and QuickBooks platforms.
- Must be selfmotivated and goal driven.
- Positive attitude and a "can do" approach to customer interactions.
- Strong attention to detail with good communication skills.
- Highly skilled in learning on the job and continuously learning.
- May require weekend events or retail store openings.
Job Types:
Full-time, Permanent
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Onsite parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Vaughan, ON: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor's Degree (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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