Guest Service Agent - Winnipeg, Canada - Residence Inn by Marriott
2 weeks ago
Description
Residence Inn by Marriott/Fairfield by Marriott Winnipeg is this city's only dual - branded hotel.As this is a unique property, we are looking for unique people to be a part of our Front Desk Team.
A Front Desk Associate at Residence Inn/Fairfield by Marriott Winnipeg is the face of our 260 room property. You must have exceptional time management and communication skills.
Our Front Desk Associates are also polite and professional to everyone they deal with: guests, visitors, vendors and co - workers.
Our hourly rate of pay is above minimum wage to start and will be reviewed after successful completion of 60 shifts.
As we are part of the Marriott International family, you will also be eligible for fantastic benefits that are offered to all Marriott Associates.
Some of your Job Duties are:
Welcomes guests
Answers phone calls and transfer to appropriate department(s).
Assists guests in making reservations.
Processes guest check - in and check - out
Assigns rooms and suites to guests.
Reviews customer billing statements; processes payments
Resolves customer issues and complaints
Provides directions to local attractions in Winnipeg and surrounding area to hotel guests
Commitment to learning required Marriott Training
Commitment to Marriott Mission, Vision and Core Values
Job Types:
Full-time, Part-time, Permanent
Salary:
$13.50-$16.00 per hour
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 20-40 per week
Salary:
$14.50-$16.00 per hour
Benefits:
- Dental care
- Extended health care
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekend availability
Experience:
- Customer service: 1 year (required)
- Hotel: 1 year (preferred)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
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