Infusion Experience Lead - Canada
1 day ago
Job summary
The Infusion Experience Lead plays a critical role in designing delivering continually improving end-to-end infusion experience for patients prescribers clinical partners.Foster maintain strong collaborative relationships with Patient Support Program teams serve primary point contact PSP-related infusion inquiries escalations ensuring timely effective responses partner Patient Support Programs develop optimize operational processes support efficiency continuity service design implement maintain comprehensive training materials documentation tools procedures seamless collaboration PSP teams clinical service providers establish monitor report PSP key performance indicators evaluate program performance ensure data integrity across clinical partnerships collaborate Program Managers participate pharmaceutical client meetings align strategies strengthen stakeholder relationships ensure adherence patient support program protocols procedures compliance requirements engage PSPs manufacturers understand product-specific requirements safe administration accurate timely post-infusion reporting schedule facilitate regular touchpoints training sessions promote continuous improvement service excellence analyze respond patient caregiver feedback timely manner escalate issues Manager Clinical Services Partnerships appropriate follow-up infusion providers partner closely scheduling teams ensure patient program needs met address challenges proactive collaborative manner maintain clear consistent communication programs facilitating meetings focused operational performance productivity collaborate cross-functional partners cohesive aligned operations organization ensure vendor compliance established program protocols procedures service standards partner Manager Clinic Partnerships enhance program patient prescriber experiences sharing feedback identifying trends communicating operational challenges opportunities perform additional duties assigned management.
Job description
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