Service Reliability Specialist Intern - Toronto, Canada - Equinix

Equinix

Verified Company

Toronto, Canada

7 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Reliability Specialist Intern

Who is Equinix?

Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks.

We provide 10,000+ customers across almost every industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises.

An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.

If you're a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world.

Why Join Equinix?

We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.

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Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.
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Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.

Team and Role:

Assignments and Responsibilities:

Assist in the maintenance and configuration of network and server infrastructure.
Monitor and troubleshoot system performance, security, and reliability issues.
Work collaboratively with peer teams to implement solutions that meet business needs.
Assist in the creation and maintenance of technical documentation and standard operating procedures.
Attend team meetings and participate in project discussions.
Participate in training and development opportunities to improve skills and knowledge.
Help other team members as needed.
Provide daytoday operational support of Windows Server Operating Systems.
Provide daytoday operational support of Microsoft Infrastructure Services (Active Directory, DNS and DHCP).
Provide daytoday operational support of Citrix Storefronts for various Managed Services and internal customers.
Analyze service KPIs to identify opportunities to improve the performance, reliability, or availability of a product or service through automation or other technical innovations.
Participate in postmortem and root cause analysis.
Participate in evaluation of new requirements, technical designs, the definition of standards, guidelines, best practices, and metrics as directed.
Responsible for incident, problem, change and configuration management processes as they relate to all facets of Managed and internal customer server operating system components, including license management.
Ensure operational stability by maintaining security patching of all Managed Services and internal customers on a regularly scheduled basis.
Develop and execute implementation plans associated with onboarding new Managed Services customers.
Manage and maintain internal server image libraries and associated tool sets.
Develop tools (scripts/programs) for automating routine activities.
Provide solution and system architecture support for new products and services.
Create and maintain customer and internal technical documentation.
Research industry trends, best practices and new technologies that will provide operational insights to internal teams.

Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate

Who You Are (Requirements and Qualifications):

Strong interest in learning about system administration, network infrastructure, and cybersecurity.
Experience using PowerShell, Python, or other automation or programming languages
Excellent communication and collaboration skills.
Ability to work independently and as part of a team.
Basic understanding of Linux and Windows operating systems.
Familiarity with cloud computing and virtualization technologies is a plus.
Strong problemsolving and analytical skills.
Ability to prioritize tasks and manage time effectively.
Eagerness to learn and take on new challenges.
Currently pursuing a degree in Computer Science, Information Technology, or related field.
Prior experience in an ITrelated role or relevant coursework is a plus.
Experience working in an agile environment.
Experience deploying, configuring, supporting, and optimizing Microsoft Server Operating Systems, including Microsoft infrastructure ecosystem services, such as Active Directory, DNS, DHCP, etc.
Experience deploying, configuring, supporting, and optimizing Microsoft Exchange, SQL, and SharePoint.
Experience supporting virtual server environments using VMware's ESXi hypervisor.
Experience and understanding of designing robust, s