Community Relations Manager - Vancouver, Canada - Home Instead

Home Instead

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Home Instead

Community Relations Manager

FHC Home Care Senior Services Ltd. dba Home Instead

Objective:

The Community Relations Manager is responsible for ensuring achievement of revenue objectives for the assigned territory.

Revenue is to be generated from a variety of Sales and Marketing duties, including researching, and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources.

This position is responsible for reporting results in moving relationships forward to Manager on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in Sales/Marketing/Networking areas.

Primary Responsibilities:

Reflect the core values of FHC Home Care Senior Services., (d.b.a. an independently owned and operated Home Instead franchise).
Responsible for researching and developing Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, followup calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead services and additional community resources, maintaining and nurturing existing referral accounts, including followup, as necessary.
Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc.
In conjunction with Home Instead franchise leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
Develop and maintain knowledge of Home Instead brand. Effectively presents Home Instead marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations to referral providers.
Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and followup activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential.
Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
Adhere to all company policies, procedures and business ethics codes.
Participate in and contribute to the development of educational programs offered to clients, prospects, and coworkers.

Secondary Responsibilities:

Conduct client/Care Professional introductions as needed
Conduct quality assurance (QA) visits with clients as needed
Participate in various PR strategies

Education/Experience Requirements:

College degree required or equivalent work experience.
Related business or sales experience (consultative sales a plus)
Must possess a valid driver's license

Knowledge, skills and Abilities:

Must understand and uphold the policies and procedures established by FHC Home Care Senior Services, (d.b.a. an independently owned and operated Home Instead franchise)
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decisionmaking
Must demonstrate discretion, integrity, and fairmindedness consistent with company standards, practices, policies, and procedures
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients, and the community
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must have the ability to operate HISC technology systems
Must have computer skills and be proficient in Word and Excel
Must be able to work evenings or weekends if required

SALARY: 65, ,000 per year/bonus/plus benefits.