Transportation Support Specialist - Mississauga, Canada - CHEP

CHEP

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

**Position Purpose**

The primary purpose of this position is to triage, manage internal, external communication and obtaining and providing timely response to inquiries or issues. This position monitor and supports Transportation Team with requests for tracking, tracing, at risk pickups or deliveries, service complaints (Salesforce). Act as a backup for Transportation Coordinator.

**Major/Key Accountabilities**
- Investigate, Process and document complaints and cases in Salesforce platform, keep Salesforce accurate and all tasks managed on a timely manner, to provide follow ups and maintain service level up to expectation
- Work as a pivot between LC's, Carriers, Execution, Sales and retail members
- Collaborate with Service Centres and Customer Care Centre to ensure deliveries planned, routed and executed per customer requirements.
- Tracking and tracing shipments communicating with internal and external stakeholder of any potential failures and take required actions to recover loads limiting or mitigating customer impact.
- Maintains accurate electronic documentation revolving around responsible area with systematic tools not limited to (SAP, Blue Yonder TMS, Sale Force, Outlook, Power BI, etc.).
- Provide Holiday coverage per Logistics rotation schedule.
- Prepare monthly KPI reports specific to tasks and take actions to address any negative trends to achieve performance targets.
- Ensure external and internal customer needs are effectively met by holding carriers accountable thru building productive relationships and address performance issues.

**Qualifications**

**Essentials Qualifications**:

- Knowledge of Excel, Windows, and Microsoft
- Bachelor's Degree in related field or 3+ years of relevant experience

**Desirable Qualifications**:

- SAP
- Salesforce
- BlueYonder
- Power BI
- Microsoft Teams

**Experience**
- 3+ year experience in logistics, customer service, operations and or transportation.
- Experienced working with TMS specific to routing, tendering, analytics, reporting and maintaining tables.
- Knowledge of LTL and TL operations and expertise to create effective and dynamic routing guides.
- Regional Geographical Expertise of major Canadian Provinces with expert understanding of mileage / distance as it relates to transit times to and from origin / destination.
- Industry Expertise - Transportation industry knowledge, including key terminology; general knowledge of primary retail and manufacturing industries, knowledge of DOT regulations and hours of service.
- Problem solving and decision-making skills with the ability to work in a team environment.

**Skills and Knowledge**
- Strong customer focus
- Ability to work in a cross functional role
- Must have strong communications skills
- Technical Skill Requirements: Good understanding of warehouse and transportation, procedures/operations; strong problem solving, organization, decision-making, communication, and time management skills.
- Computer System/Skill Requirements: Strong Microsoft office skills required (PPT, Excel, Access). Knowledge of SAP, TMS, Six Sigma/Lean methodologies, and Sales Force systems preferred.

**Languages**

**Essential **English **Desirable **French

**Objectif du poste**

Le principal objectif de ce poste est de trier ainsi que de gérer les communications internes et externes et de fournir des réponses dans un délai raisonnable aux demandes ou aux problèmes. Le titulaire de ce poste surveille les demandes soumises à l'équipe des transports et soutient celle-ci dans le cadre des activités de suivi, de repérage, de cueillettes ou livraisons à risque et de traitement des plaintes en lien avec le service (Salesforce). Il agit à titre de personne de relève du coordonnateur des transports.

**Principales responsabilités**
- Enquêter sur les plaintes et les requêtes, traiter celles-ci et les documenter dans Salesforce, assurer l'exactitude de l'information dans Salesforce et gérer toutes les tâches dans un délai raisonnable, fournir des suivis et maintenir les niveaux de service conformément aux attentes.
- Agir à titre de point de contact entre le coordonnateur de la logistique, les transporteurs, le Service de l'exécution, le Service des ventes et les membres détaillants.
- Collaborer avec les centres de services et le centre du service à la clientèle afin de veiller à ce que les livraisons soient prévues, acheminées et effectuées conformément aux exigences du client.
- Effectuer le suivi et le repérage des chargements en signalant aux intervenants internes et externes les problèmes potentiels et en prenant les mesures nécessaires afin de récupérer les chargements dans l'objectif de réduire les répercussions pour les clients.
- Gérer les courriels quotidiens envoyés à l'équipe des transports et veiller à ce que toutes les demandes soient envoyées au responsable approprié.
- Tenir à jour la documentation électronique portant sur son secteur de responsab