Practice Manager - Toronto, Canada - Juno Veterinary

Juno Veterinary

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our mission is to build the next generation of animal care for the modern world.

By leveraging technology and design, we are reimagining the animal care experience for pets, pet parents, and care providers from the ground up.

With the consumer and pet at the heart of everything we do, we seek to rebuild the way veterinary medicine is delivered and disrupt a traditional industry across every customer touchpoint and interaction.

We are looking for a Practice Manager to join our in-clinic team.

Reporting to our Clinic Operations Lead, this key role will be responsible for ensuring the clinic is operating optimally across all people, functions, care and member experience.

This leader will also work closely with the in-clinic Lead Doctor of Veterinary Medicine to ensure maximum collaboration and cohesiveness across all functions of the clinic.

This will be achieved by a focus on people to ensure the clinic has the right people in the right roles; development and fostering of skills that will support in building a dynamic and effective team as well as a pipeline of talent; scheduling and team member deployment to ensure the clinic runs efficiently in accordance with the operational optimization strategy put in place by Clinic Operations.

The leader in this role will work towards building an exceptional care team, have excellent communication skills, ensure accountability, instill trust and build relationships, develop their team, and thrive in a cross-functional environment.

In this role, we are looking for a leader who is passionate about pets and the people who love them, and someone who is excited about coaching and mentoring a team to help us bring our mission to life as we grow.

What You'll Do:

Lead a team of passionate and diverse individuals
Empowering the clinic team to deliver an exceptional member experience
Manage the individual performance of team members and ensure accountability with respect to work quality, member satisfaction, teamwork, patient care, and embodying the 'Juno Way'
Own the appointment schedule, dedicating adequate time to strategic planning and maximizing productivity, ensuring that appointment flow is seamless and maximized from day to day
Build effective teams, from the recruitment process through to onboarding and identifying top talent while ensuring an appropriate mix of skills, perspectives, and experience
Identify development opportunities for the clinic team, providing regular feedback and being accountable to support ongoing growth and skill development resulting in productive clinic operations, placing optimal skill sets across workflows in the clinic
Represent for your team to ensure that they feel heard and their perspective is visible during leadership discussions
Collaborate with the clinic team to create a regular cadence of communication, meetings and ensuring the inclinic Leads are provided opportunities to present and connect with their peers
Ensure member escalations are addressed personally or routed to appropriate parties for prompt resolution
Be a leader in implementation of the Juno Brand Tenets to ensure the team has maximum job love and supports one another to be better
Create and manage clinic schedules, including DVMs, based on labor operating plan by appointment flow and ensuring clinic utilization by solving for future staffing gaps or development/skill gaps
Participate in the utilization of innovative technology and the evaluation of platforms and technology by providing frequent, productive feedback
Approve and monitor timesheets for payroll
Manage of relief coverage as needed
Aid in conflict resolution among team members and members, collaborating with People Operations as needed
Lead and participate in activities that support the wellbeing of the inclinic team to ensure the health and wellness of the team is always top of mind
Ensure inventory supply levels and resources allow team to function at optimal capacity
Foster an environment of continuous learning, improvement and excellence

You Have:

3+ years of leadership role experience with a passion for people leadership
Previous veterinary experience strongly preferred
Exceptional communication skills both verbal and written
Managerial courage and the ability to do the hard things first when it comes to supporting what's best for the team
The ability to create a sense of belonging and strong team morale
The skill set to establish open dialogue, feedback and collaboration among the team
The ability to create trust among team members and gain confidence of others through connection, integrity, and authenticity
Experience in managing labor plans and budgets and the ability to problem solve efficiently & effectively
A collaborative gogetter attitude who is willing to rollup your sleeves and be handson
High emotional intelligence and a leader when it comes to being adaptable and flexible to the needs of the team, members and