Service Delivery Manager - Montréal, Canada - Morgan Stanley

Morgan Stanley

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Delivery Manager - IT Asset Management Program (Hybrid)

Job Number:
3246773

POSTING DATE:
Feb 20, 2024

PRIMARY LOCATION:
Americas-Canada-Quebec-Montreal

EDUCATION LEVEL:
Bachelor's Degree

JOB:
Management

EMPLOYMENT TYPE:
Full Time

JOB LEVEL:
Vice President

DESCRIPTION

We offer:
To work with some of the best professionals in the business for a firm that values individual intellect as much as teamwork
Stateoftheart offices that are designed to maximize collaboration
Flexible working arrangements
Enriching challenges that provide opportunity for constant learning and advancement
An environment which is leveraging technology to its highest potential

Team Profile:

ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of our employees.

Application and end user services are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database services.

Position Description:
Overview

Responsibilities include:

Service Delivery Oversight: Take ownership of the service delivery process for the IT Asset Management program, ensuring that services and capabilities are in accordance with agreedupon SLAs, KPIs, and quality standards.
Stakeholder Management: Build and maintain strong relationships with key stakeholders across various business units and regions to understand their requirements, address concerns, and foster collaboration.
Performance Monitoring and Reporting: Develop and implement mechanisms to monitor performance, analyze trends, and generate regular reports for management and stakeholders.
Risk Management: Identify potential risks and issues that may impact service delivery and proactively develop mitigation strategies to minimize disruptions.
Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of IT Asset Management services, leveraging best practices and innovative solutions.
Capacity Planning: Work closely with relevant teams to forecast demand, allocate resources effectively, and ensure that capacity requirements are met to support the IT Asset Management program.
Compliance and Governance: Ensure compliance with regulatory requirements, industry standards, and internal policies related to IT Asset Management activities.
Team Leadership and Development: Lead staff by providing guidance, support, and opportunities for professional growth.

QUALIFICATIONS

Skills Required:
7+ years project management experience
Project Management Office experience
Wellversed in Agile methodologies
Ability to manage project/programs financials
Ability to analyze / synthesize large amounts of information and present findings to senior audiences
Superior MS Office Suite skillset
Excellent verbal and written communication skills
Ability to work and deal with ambiguity and define approaches to bring issues to resolution
Strong problem solving and analytical skills
Ability to perform in high pressure, fast paced situations
Exceptional attention to detail while being highly organized
Excellent relationship building capabilities with partners both internal and external to the organization

Nice to have:

Jira expertise (usage, board creation and upkeep, workflow creation, etc.)
Experience in an Agileatscale environment
Program management experience
Technology and organizational strategy background
Chiefofstaff type experience

About us:

Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services.

At Morgan Stanley Montreal, we are shaping the future of our global business and contributing to our local community. Our team works across numerous areas.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences.

Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.