Customer Service Representative - Kingston, Canada - Culligan Water

Culligan Water
Culligan Water
Verified Company
Kingston, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Job description
Culligan offers a full line of water treatment products for every problem.

We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.


We want you to join our team at our Kingston location as a CSR
The Customer Service Representative is responsible for providing support to our customers and our sales, delivery, and service teams.


What we offer:


  • Competitive wages
  • Paid time off
  • Benefits and RRSPmatching program after 3 months
  • Uniform allowance and new hire startup package
  • Fun and Supportive work environment

Responsibilities:


  • Assist customers visiting the branch within the retail operation
  • Set up deliveries and book service calls
  • Process new contracts, create customer account and schedule installation, as required
  • Print and distribute service work orders and route tickets, close work orders, and bill out once completed
  • Promote and upsell products and services to new and current customers
  • Book walkin and phone sales leads with Sales Team
  • Make accounts receivable collections and related calls, forward outstanding invoices as requested
  • Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc

What we're looking for:


  • Outgoing, friendly, and a desire to help people
  • Excellent interpersonal and phone communication skills
  • Previous customer service experience
  • Intermediate computer knowledge

Work Location:
In person
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