Concierge - Part Time - Calgary, Canada - FirstService Residential, Alberta

FirstService Residential, Alberta

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Duties & Responsibilities:

Welcome and acknowledge all residents, contractors, and guests according to established standards.
Respond to resident requests for special arrangements or services (e.g., reservations, dry cleaning, transport), by planning or identifying appropriate providers.
Respond to special requests from residents with unique needs and follow up to ensure satisfaction.
Manages owner and tenant inquiries, complaints, parcels, and general requests. Being proactive in ensuring problems are addressed in a timely manner to ensure an exceptional level of customer satisfaction.
Being genuinely helpful at all times, addressing concerns immediately and escalating the ones which cannot be completed.
Gather, summarize, and provide information to residents about the property and surrounding area amenities, including special events and activities.
Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.
Ensure uniform and personal appearance are crisp, clean, and professional.
General tidying of the front entrance and lobby space including changing garbage, vacuuming, cleaning the entry doors and glass as needed.
Monitor amenity space for service, safety, and wellbeing of residents.
Responsible for access controls for contractors.
Follows established procedures and policies when completing tasks, maintain confidentiality of proprietary information, and protect company assets.
Orders office supplies and maintains inventory.
Complying with company procedures and safety policies.
Perform other reasonable job duties as requested by Supervisors.

Qualifications & Skill Requirements:

At least 2years customer service experience required.
Prior experience as a concierge in a hotel environment considered an asset.
Driven and aspiring to always create a positive environment for all guests.
Exceptional interpersonal skills
Interest in meeting new people, building connections and building experiences.
Clear communication both verbal and written
Able to work flexible hours, availability for evenings and weekends required.
Must be computer literate and understanding of Microsoft office, included but not limited to Excel, Word, Outlook
Professional attitude and appearance
Ability to work as a team, be creative, and think outside of the box

This position requires flexibility with shift work to cover weekdays, evenings and weekends, as well as needed for sick days, vacations, or additional administrative support.

Job Types:
Part-time, Permanent

Experience:

- customer service: 2 years (required)

Work Location:
In person