Business Data Analyst - Brampton, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, everyday brings new and exciting challenges.

You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The Business Data Analyst is responsible for analyzing, reporting, and measuring Key Performance Indicators (KPIs) on the operational services (e.g.

rail, terminal, truck) by mining critical data and driving fact-based recommendations to Intermodal leadership team with the ultimate goal of balancing operational performance with CN's commercial commitment to its customers.

The position within the Customer Service team contributes to CN's Intermodal offering by combining in-depth functional knowledge of rail, truck, terminal operations, and customer commitments with expertise in data analysis and reporting.

Main Responsibilities

Analysis

Manage and analyze large sums of data across various CN platforms in order to improve quality and access to critical information network wide
Source, evaluate and analyze data from both commercial and operational point of view to provide detailed information for decision makers and stakeholders in both functions
Help build customer score cards that provide qualitative and historical view of CN's performance
Use multiple internal crossfunctional data sources to consolidate data and make recommendations regarding gaps or areas of improvement in terms of service
Support the development and implementation of tools and processes that assist in Customer Service reporting and automation
Perform data analysis that provide direction on strategic decisions regarding train, terminal and truck performance
Design and develop reporting solutions to drive business decision making
Work with endusers to deliver selfserve analytical tools that increase user autonomy and eliminate redundant data mining
Map business processes and identify areas for automation and improvement
Work with Analysts to drive adoption of modern tools such as Tableau and Power BI
Define measures, KPIs and build comprehensive dashboards

Equipment Planning

Support daily execution of the Empty Movement Directive plan, delay in the network and empty pipeline report
Adjust and communicate across all Marketing and Operations stakeholders
Leverage data to identify gaps and propose solutions to resolve short

- and long-term challenges

Stakeholder Engagement

Engage stakeholders and participate in meetings and sessions to understand impacts of team's work on each stakeholder's metrics
Focus on bridging gaps between Sales, Service and Intermodal Operations
Manage and maintain relationships, communication and collaboration with internal customers
Analyze, clarify and prioritize Intermodal project requirements for Customer Service

Working Conditions

The role has standard working conditions in an office environment with a combination of regular workweek and weekends when necessary.

Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.

The role requires mínimal travel.

Requirements:

Experience
Data Analysis

Between 3 to 5 years of data analysis experience
Experience working with large volumes of data
Experience working with Systems, Applications and Products (SAP), Software Requirements Specifications (SRS) and SAP Business Objects

Education/Certification/Designation

Bachelor's Degree in Computer Science, Engineering, Mathematics, Business Administration

Competencies

Develops solutions that align with customers' expectations to increase satisfaction
Shares timely information within and across functions to get things done effectively
Applies analytical thinking to make recommendations that pursue sustainable performance
Is agile in responding to the rapid evolution of the industry and of technology
Deals with pressure and change by staying calm to quickly adapt to changes & fast paced working environment
Continuously innovates to create value, without compromising on safety and quality
Ability to implement innovative solutions while engaging multiple stakeholders
Ability to synthesize data, and present it in a manner that will enable influence without authority

Technical Skills/Knowledge

Basic understanding of transportation industry and KPIs
Knowledge of Tableau and Power BI
Knowledge of various data bases such as Database 2 (Db2), Netezza, and Oracle
Understanding of Electronic Data Interchange (EDI) as well as Business to Business (B2B) information flows and process
Knowledge of Tran