Procurement Specialist - Sarnia, Canada - Leadwave Technologies Inc.

Leadwave Technologies Inc.

Verified Company

Sarnia, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

General Summary:

Procurement Specialists work with a team to ensure excellent product delivery.

They have a wealth of knowledge about a product or range, and develop revenue through existing clients, price and profitability strategies, recommend improvements, assist with renewals and identify opportunities.

They should have strong customer service and analytical skills. They report directly to the Account Manager, who will ensure company policy and procedures are followed and maintained.

This position requires a high level of independence, strong client service and skills. Organizational ability is important to keep track of all tasks through the procurement process. Accurate and timely monitoring of all service tickets and related documentation are desired.

The Procurement Specialist deals with client companies and follows the sales process that has been outlined by the employer.

Procurement Specialist Attributes and Characteristics:

Wide, but not necessarily deep on technology topics
Answering all productrelated questions in a polite manner and addressing queries promptly
Collaborating and strategizing with the business and Helpdesk team.
Willing to attend workshops, webinars for increased product knowledge.
Makes helpful product recommendations and suggestions to increase revenue
Accurately communicates all technical specifications
Logs all customer contacts and information in sales ticket notes
Ability to help customers choose what product is the right choice for them

Position Responsibilities:

Gather information, source products and deal with suppliers
Quote hardware and peripherals for existing clientele
Maintain any existing inventory and ensure product is on hand in enough quantities.
Work closely with the Service Coordinator on any incoming products, expected timelines and delays.
Work with Helpdesk on matter relating to procurement and PC setups
Monitor all aspects of a product lifecycle
Attend weekly meetings with Service team and Account Manager
Responsible for product renewals and subscriptions
Maintain sales board and update daily

Knowledge, Skills, and Abilities:

Knowledge, Skills, and Ability Requirements
Core competencies of a successful Procurement Specialist are developing strong relationship with the customer and providing product knowledge that results in solving customers' problems.
Product Knowledge
Ability to Maintain product knowledge expertise through company provided training session and material
Ability to develop strong relationships with vendors
Can aid customers in purchasing by relaying product knowledge and expertise
Customer Service
Respond to clients using excellent customer service via ConnectWise Manage system or by phone
Ability to maintain existing client relationships
Understand, prioritize and drive resolutions of any issues through handson involvement between customer.
Communication Skills
Excellent written and verbal skills
Strong interpersonal skills to interact with clients, management, and peers
Effective crossdepartment communication
Assist and contribute to the coordination of new hardware deployments
The ability to stay calm during customer and vendor escalations
The ability to contribute to a team environment with a high degree of professionalism and skill
Must be technically capable of the following
Identifying customer needs and recommended the right solution
Provide pre/postsales support to internal team members and the customer
Ability to work effectively with the Account Manager in a professional manner
Verify and communicate solutions to the client
Offer clients a product overview and details in various IT hardware and software on the product line stack
Maintain product line margin and pricing responsibilities
Ability to effectively track and document the progress of incoming hardware
Demonstrate the ability to maintain all sales certification and training based on approved LEADWAVE products and service.