- Develop strong client relationships through top notch customer service
- Act as the key liaison between the clients, laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base
- Responsible for effective daily service, satisfaction and maintenance of client accounts
- Respond for all client communications (telephone or email) and redirect communications to CET members as required
- Provide clients with technical support on their varied sampling projects
- Provide consultation, recommendations, data interpretation and other technical assistance to clients
- Remain current on the interpretation and application of relevant regulations
- Document and ensure closure to all client complaints, CARS
- Stay current with all methods, corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and Freshdesk databases
- Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews
- Work in conjunction with clients to coordinate all related project requirements
- Facilitate communication between clients and other laboratory departments
- Coordinate reports, data, billings and client requests
- Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation
- Execute IT test plans, records results and provides feedback
- Effectively execute to key performance indicators (KPIs)
- Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed
- Adhere to all Health and Safety Regulation
- Ensure Quality Standards are maintained
- Provide client feedback to the Bureau Veritas management
- Adhere to and participate with all QA/QC policies of the organization
- Engage in cross-training/career pathing to support overall success of the Customer Service Team
- Reporting of data will be required daily from 5:00pm – 6:00pm
- Other responsibilities as assigned.
- You have a university degree or college diploma in Sciences, preferably chemistry and/or equivalent experience
- You have 3-5 years' experience in applicable industry
- You have demonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations
- You have Basic chemistry knowledge for application in a laboratory setting
- You have good working knowledge of current regulations and guidelines in order to provide effective client advice
- You have good knowledge of computers (Microsoft Word, Excel and Outlook)
- You have the ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members
- You have Good time-management, multi-tasking and priority setting skills
- You have strong verbal and written communication skills
- You are organized, detail-oriented and focused
- Have the ability to work independently as well as engage others when required in the escalation of concerns
- You are responsible, dedicated and motivated
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Client Services Project Manager 1 - Bedford, Canada - Bureau Veritas Group
Description
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you
Imagine being surrounded by the brightest minds in the industry.
Bureau Veritas is looking for a
PROJECT MANAGER 1
This is a Full-Time position with Medical Benefits and Retirement Savings Plan
As a PROJECT MANAGER , your responsibilities are:
Work closely with Management/Sales to maintain and grow Bureau Veritas' market share with existing and new clients through exceptional customer support.
You are an ideal PROJECT MANAGER if you have [Minimum Requirements]:
Bureau Veritas is a world leader in testing, inspection and certification services.
When we look at Bureau Veritas, we want to see a reflection of the communities in which we work. Inclusion is about actively involving every employee's ideas, knowledge, perspectives, approaches and styles to maximize business success. Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.
Our purpose: shaping a world of trust.
Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility ... This is what Bureau Veritas is about, truly believing that it contributes to bettering society.
Blending performance & integrity, with ambition & humility, responsibility & openness , we are proud that our people leave a mark on what they do.
We respect our people and believe in our talents.
We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.
We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.
Being part of the BV family, is more than just working, it's being convinced that you will Leave your mark.... in shaping a world of trust.
