Conference Services Manager - Vancouver, Canada - FAIRMONT

FAIRMONT

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.

A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.

With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.

Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description:

Conference Services Manager

Members of our Conference Services & Catering team do more than "sell" the warm, engaging and anticipative service that Fairmont Hotels & Resorts is renowned for - they live it Showcase your outstanding interpersonal skills as a Conference Services Manager, where you will provide organizational and administrative support to your team and memorable service to your guests.

Our Culture & Benefits:

An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
Competitive salary with annual performance evaluations and compensation reviews
Career development opportunities with national and international promotion opportunities
Complimentary meal through our Colleague Dining Program
Travel reimbursement program for a TransLink monthly pass
Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
Companymatched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
Paid vacation, sick leave, 12 paid statutory holidays, and annual birthday leave for those meeting eligibility requirements
Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 193
Free learning programs through our Academies and discounted programs and courses through eCornell
Ability to make a difference through our Corporate Social Responsibility activities
Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing:

Act as the group organizer's contact and plan all details of the client's event or conference needs including menus, audiovisual, room layout, outside activities, meeting times, check in/out procedures etc.
Accurately forecast and project group revenue
Be fully accountable for the achievement of departmental revenue targets
Relay all details of conferences and events to departments in a professional, thorough, and timely manner using Conference Resumes, Banquet Event Orders and internal memos effectively
Foster a cooperative team spirit with and between Sales, Banquets, Culinary and Stewarding teams
Handle general inquiries and leads
Conduct site inspections: rooms, conference space and F&B outlets as requested.
Liaise closely with Front Office, Reservations, and Housekeeping in order to ensure that pertinent guest' arrival details are communicated.
Overseeing clients while inhouse, ensuring their events go as they expect and anticipating their needs.
Run weekly Sales & Catering reports and ensure the system is current and up to date; upkeep of Sales & Catering menus, resources, pricing and function diary.
Active participating in regular meetings including (daily BEO meeting, weekly resume meeting, daily standup meeting)
Responsible for preparing and distributing Banquet Event Orders and floor plans on a daily/weekly basis. This includes the prompt distribution of last minute changes to affected departments.
To be Health & Safety conscious and actively involved in maintaining a safe work environment.
Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
Conduct pre

- and post-conference meetings with groups to plan and address strengths and weaknesses of an event while soliciting repeat business

Ensure the efficiency of Opera to track, solicit, book, produce BEO's and follow up on accounts
Build a close partnership with Sales Department to ensure all contractual terms agreed upon are carried out as well as to ma