customer sales and service agent - Calgary, Canada - National Motor Coach Systems Ltd.

    National Motor Coach Systems Ltd.
    National Motor Coach Systems Ltd. Calgary, Canada

    2 weeks ago

    Default job background
    Description
    • Education: Secondary (high) school graduation certificate
    • Experience: 2 years to less than 3 years

      • Work setting

    • Bus company

      • Tasks

    • Accept cash payments
    • Assist clients/guests with special needs
    • Assist customers in planning travel times and routes
    • Cancel or change reservations
    • Make and confirm reservations
    • Process credit cards, vouchers and other payments
    • Provide information on cancellation, late arrival and other policies
    • Quote fares and rates
    • Receive and record bookings for package tours

      • Computer and technology knowledge

    • Central reservation system (CRS)
    • MS Excel
    • MS Outlook
    • MS Word

      • Security and safety

    • Criminal record check

      • Transportation/travel information

    • Own vehicle
    • Valid driver's licence

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Repetitive tasks
    • Tight deadlines
    • Work under pressure

      • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 hours per week