Operations Manager - Coquitlam, Canada - Gescan
Description
About Us:
With over 60 years of industry experience, Gescan has 26 branches located across Western Canada.
At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.
We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees.In Canada, we are represented by 7 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.
What's In It For You?
- You will be joining a market leader with over 40 years of experience to help you elevate your potential.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- A chance to get involved in the forever growing electrical industry.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- An opportunity for career development across many business departments within our organization.
Scope of the Position
- Ensure our customers have the best possible experience when dealing with our company.
- Ensure that every process is timely, accurate and seamless with a passion for continuous improvement.
- Set Operational goals to ensure alignment with Branch Management to create a clear focus and direction for desired results
Major Responsibilities
- Work as an integral partner to Branch Management to ensure that the following meet required standards:
- Health & Safety
- Ensure company standards of Health & Safety are achieved
- Ensure branch staff are working together to achieve optimum efficiency and branch operational and process goals. Regular reviews with Branch managers and Supervisors of KPIs and scorecard results.
- Improve efficiency and reduce waste in all aspects of OPCO operations
- Define, monitor and analyze metrics used for measurement and continuous improvement. Includes adherence to 5S methodology.
- Customer Visits
- Obtain direct feedback from our customers (personal and survey) and use this to enhance our ability to provide exceptional service
- Audit
- Perform branch operational audits and work with branch managers/supervisors to implement required changes to reach a Pass level. Follow up with branches on all external branch audits.
- Inventory Accuracy
- Achieve an Inventory accuracy level of 85% by cycle counting, discrepancy analysis & process enhancement
- Inventory Loss ongoing review of inventory loss to ensure branches meet Gescan targets
- Branch Scorecard / Checklist define targets, ensure results are analyzed and targets are achieved
- System Expertise
- Be a system expert and resource. Responsible for all system accesses (SX, WISL & RF guns)
- Equipment
- Ensure all warehouse and office equipment are being maintained and are in good order. Create replacement schedule to minimize yearly fluctuations in capital investment.
- Managing risk of fraud & theft by assessing needs and developing & implementing controls. Be watchful and work with management to react quickly to possible infractions
- Manage and prioritize operational reports to be reviewed by the Operations dept and by branch personnel
- Work with IT for computer & office equipment requirements. Ensure alignment with other OPCO's.
- Other duties as assigned
Education & Training
- 5 years previous experience in Operations required
- 2 years minimum Management experience required
Experience
- University/College degree with a specialty in Operations Management an asset
- Six Sigma or LEAN certification preferred
- Excellent Microsoft Office suite skillset required
- Proficient in Cognos and other reporting tools.
Benefits & Perks
- We offer a competitive salary, plus a full set of benefits, including:
- Flexible benefits program allowing you to choose from options that best fit you and your dependents' needs
Benefit options include:
Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
- Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.
Social Media:
Facebook:
Gescan Canada
LinkedIn:
Gescan
YouTube:
GescanTV
Next Steps:
Job Types:
Full-time, Permanent
Benefits:
- Automobile allowance
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location:
In person
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