Helpdesk / Technical Support (Bilingual English and - Toronto, Canada - Dawn InfoTek Inc.
Description
Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.We are currently seeking competent individuals to fulfill the role of Helpdesk / Technical Support
to join our dynamic team for our client, one of the major banks.
Location
:2 weeks training onsite and then Hybrid work model -
2 days onsite per month
Contract Duration: 1 year
Extension:
Yes, possibility of extension
FTE:
Possible (based on performance + vacancy)
Typical Day in Role:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:
-
Fluent Spanish/English
- Mandatory (no exception)
Customer Service Experience:
browser troubleshooting practices:
Nice to Have:
- Previous
Help Desk or Contact Center experience - Technical Help Desk Experience
Soft Skills:
- Strong Verbal and written communication skills,
- customer service
- empathy, finesse and interpersonal skills.
High ability to work independently and manage one's time.
Education:
College/University in related field preferred but not required
Job Type:
Fixed term contract
Salary:
$17.00-$23.00 per hour
Schedule:
- Monday to Friday
Experience:
- browser troubleshooting: 1 year (required)
Language:
- Spanish (required)
Work Location:
Hybrid remote in TORONTO, ON
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