Guest Support Business Analyst - Vancouver, Canada - lululemon

Description

& Requirements

who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

a day in the life

The Guest Support Business Analyst is responsible for strategic initiative, people, and operational performance analysis of Guest Support teams. They work with large amounts of financial, employee, and operational data from multiple data sources, this role turns complex statistical observations into succinct and clear messaging for Guest Support senior leadership and cross functional partners. The Guest Support Analyst proactively identifies performance trends, business insights and solves questions in an objective and timely manner.

key responsibilities

• Analyze & provide actionable insights on Guest Support employee performance to varying levels of leadership
• Creates presentations, business commentary, and dashboards for GEC Operations & Technology partners
• Performs financial modeling/simulations, sensitivity analysis, hypothesis creation and testing
• Provides analytical support and tracking for financial forecasts for strategic initiatives within Guest Support
• Consults on data warehouse integrations and collaborate with technical reporting cross functional partners
• Share trends, identify gaps, and make recommendations for GEC operations and strategic initiatives through analyzing and storytelling of data
• Collaborate with cross functional partners on large scale, high impact intake requests to identify reporting solutions and providing insights from GEC operational data
• Proactively identify, investigate and enroll cross functional partners in trends and anomolies in GEC operational data
• Build and analyze reports and dashboards to identify trends and results in employee information (LOAs, attrition, training effectiveness, etc).

qualifications

• 4+ years experience in analytics focused role
• Power user of MS Excel & Power BI
• Experience with financial reporting an asset
• Strong knowledge of Salesforce or contact centre CRM an asset
• Excellent verbal and written communication
• Experience with data modeling principles and best practices
• Proven ability to form clear business requirements for ambiguous business questions
• Skilled at turning complex analysis into simple conclusions and recommendations for executive leadership

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

Additional NotesAuthorization to work in Canada is required for this role.

Compensation and Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from CAD$81, ,000annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy:

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.