WFM Analyst - TPCA Toronto

Job summary

Responsible for intra-day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance with established parameters during real-time situations.

Responsibilities

• Analyze & highlight gap between scheduling output vs Capacity plan assumption
• Backtrack and correct scheduling assumption
• Should have good coordination skills and highlight deviations devise effective solutions
• Analyze day-to-day scheduling based on client requirements determine workforce needed meet fluctuating call volumes staffing demands

  ---

  Job description

  Lorem ipsum dolor sit amet
  , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
  
  Donec lacinia nisi nec odio ultricies imperdiet.
  Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
  
  Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
  , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.

  Get full access

  Access all high-level positions and get the job of your dreams.

  Sign up now