IT Support Technician - Guelph, Canada - Risolv IT Solutions Ltd.

Description

Your primary responsibility is providing information technical support to a variety of clients in a timely and professional manner.

This will be accomplished through the following:

• Use of service ticketing system to track all requests to completion as well as job details
• Following documented processes
• Updating or suggesting updates to existing processes
• Provide enduser and infrastructure and business processes

Expectations

• Selfassign new requests from unassigned queue based on priority and ticket age
• Regularly followup with customers on open tickets assigned to you
• Provide remote support
• Provide onsite support when necessary, to be coordinated with support team
• Seek assistance in a timely manner if task at hand is not getting solved
• Escalate major outages or potentials widespread issues to management

Characteristics and Skills

• Professional demeanor
• Customercentric
• Detail oriented
• Organizational skills and ability to prioritize
• Able to work independently
• Strong communication (oral/written) and interpersonal skills
• Seeks assistance or feedback when facing difficulty
• Enjoys problem solving
• Enjoys working in the Information Technology field

Education/Experience

• College or University level education
• Professional certification or aptitude for the Information Technology sector (demonstrated during interview)
• Directly relevant job experience

Job Types:
Full-time, Permanent


Salary:
$50,000.00-$75,000.00 per year


Salary:
$55,000.00-$75,000.00 per year


Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Guelph, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• IT Support: 3 years (required)

Language:

• English (required)

Work Location:
Hybrid remote in Guelph, ON