Customer Service and Sales Associate - Carbonear, Canada - Advance Auto Care

Description

Advance Auto Care is looking for a
Service Advisor to join our team. If you are an energetic and motivated individual with a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, we would love to have you

The Service Advisor's major responsibility is to satisfy customers by providing exceptional customer service, and expediting the repair and service of their vehicles within an expected length of time and at an expected cost.

This position has a competitive monthly incentive structure.


Some responsibilities:

• Is responsible for establishing rapport and trust with customers.
• Meet and greet customers and complete checkin process.
• Write repair orders.
• Be familiar with the required services of all products and suggests the required maintenance at each interval.
• Documents vehicle problems by listening to customers describe them and by asking probing questions.
• Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
• Constantly communicates with Technicians to obtain information on needed vehicle repairs and to order parts as required from suppliers.
• Recommends additional maintenance and repair services to customers when appropriate.
• Capable of working independently, managing his or her time and workflow.
• Involves patiently listening to customers describe vehicle problems, determining the appropriate work involved in the repairs, and accurately recording problems and authorized repairs on work orders so that the Technician understands what to do.
• Requires accuracy, attention to detail, and clear communication with other team members and departments in the dealership.
• Requires the continuous updating of technical knowledge by reading service bulletins and consulting with Technicians.
• Complete invoices and paperwork required for fleet jobs as well as inputting jobs into different portals as required.

Salary:
$18.00-$22.00 per hour


Benefits:

• Extended health care
• Life insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Carbonear, NL: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location:
In person