Technical Account Coordinator - Mississauga

ABOUT US · KAIN Automation is a trusted Canadian leader in industrial automation services and component-level electronics repair. We specialize in rapidly diagnosing and repairing complex automation equipment, helping manufacturers across North America minimize downtime through f ...

Job description

ABOUT US
KAIN Automation is a trusted Canadian leader in industrial automation services and component-level electronics repair.

We specialize in rapidly diagnosing and repairing complex automation equipment, helping manufacturers across North America minimize downtime through fast, reliable, and cost-effective solutions.

With deep experience across manufacturing and industrial sectors, our team restores critical systems with technical precision and a customer-first mindset.

At KAIN Automation, we value accountability, problem-solving, and long-term client partnerships, delivering high-quality results backed by practical expertise and operational excellence.

POSITION OVERVIEW

The Technical Account Coordinator is the connective tissue of KAIN Automation — the person who sits at the intersection of our technical bench, our office operations and our clients.

This is not a traditional sales role.

This position is designed for someone who can quarterback the full lifecycle of a customer order — from initial intake and technical diagnosis through to final invoice — while ensuring every client feels informed, supported and confident in our expertise.

You will translate complex repair findings into clear, value-driven communication for maintenance managers and procurement teams. You will hold the process together, keep every stakeholder informed and make sure nothing falls through the cracks. You will follow up on dormant accounts without hesitation. And you will be the single biggest lever we have to increase revenue consistency and reduce operational chaos.

You do not need to be a technician — but you must be genuinely comfortable understanding and discussing technical concepts at a professional level.

KEY RESPONSIBILITIES

• Intake-to-Invoice Coordination

Quarterback the internal flow of all repair jobs from the moment a unit arrives to the moment an invoice is issued
Monitor the transition of units from shipping and receiving through to the technical bench, estimation, client approval, repair, and close
Audit the intake-to-invoice pipeline daily to identify bottlenecks and drive resolution before they become client problems
Issue and follow up on repair estimates in a disciplined, timely manner — ensuring no estimate sits idle without a response
Maintain serialized tracking and documentation accuracy across all active jobs

• Technical Communication & Translation

Review technician findings and convert them into clear, professional, client-ready proposals and status updates
Communicate the "why" behind a repair by focusing on plant-level impact — uptime, reliability, and cost avoidance — not just component failure
Act as the primary point of contact for client inquiries regarding repair status, technical clarifications, timelines and pricing
Maintain a consistent follow-up cadence until a clear client decision is reached — approval, decline, or escalation
Write clear, structured client communications without supervision that reflect KAIN's professional standard

• Account Management & Revenue Coordination

Manage ongoing communication with recurring client accounts — the steady-state relationships that generate consistent monthly volume
Proactively re-engage dormant and inactive accounts with confidence, investigating the reason for silence and reestablishing the relationship
Monitor aging estimates and outstanding approvals and follow up assertively to drive decisions
Identify revenue expansion opportunities by recognizing patterns in client repairs and suggesting preventative or complementary solutions
Conduct regular account health check-ins to ensure client satisfaction, flag early churn signals and reinforce KAIN as the first call for automation service needs

• Process Enforcement & Data Integrity

Enforce administrative discipline across the office and shop floor — ensuring all job data, communications, approvals and outcomes are captured accurately in our proprietary KATS system
Ensure repair estimates, quotations and pricing are documented with precision before work proceeds
Maintain organized records for all active and closed jobs, ensuring files are complete and audit-ready
Support continuous improvement of internal workflows by identifying gaps and proposing practical process changes

• Cross-Functional Collaboration

Coordinate with the technical team daily to prioritize urgent repairs based on client needs, deadlines and margin potential
Partner with the office team to ensure clean handoffs into invoicing once work is completed
Facilitate internal alignment on job status, capacity and parts availability to eliminate avoidable delays
Support colleagues during peak periods and contribute to a culture where the client always gets a professional experience


REQUIRED QUALIFICATIONS
Education & Experience
Post-secondary education in engineering or a related technical field
2–5 years of experience in a technical coordinator, account management, service coordination or inside operations role
Experience in a job-shop, repair, manufacturing or B2B service environment is strongly preferred
Previous experience quoting, estimating or managing service contracts is a meaningful asset
Technical Background
A technical background is strongly preferred — including industrial electronics, automation, manufacturing maintenance, mechanical or electrical systems or technical estimating
You do not need to be a technician, but you must be technically curious and able to learn and discuss technical terminology with credibility
Communication Skills
Exceptional written and verbal communication skills are a non-negotiable requirement for this role
You must be able to translate technical findings into professional client language, speak confidently with plant managers and maintenance teams and write structured emails without supervision
The ability to follow up assertively yet professionally is essential — this role lives and dies on follow-through
Licenses & Mobility
Valid Ontario G driver's license with a clean driving record
Reliable personal transportation for the Mississauga office commute; occasional local client visits may be required (mileage reimbursed or company vehicle provided)


CORE COMPETENCIES
Bridge Mentality — ability to communicate credibly with both a bench technician and a suit-and-tie executive and make each feel equally understood
Influence Without Authority — proven ability to hold teammates accountable to processes and timelines through professional persistence and relationship credibility
Tolerance for Ambiguity — comfortable creating order in a fast-paced, high-volume service environment where the playbook doesn't always have the answer
Extreme Attention to Detail — a genuine streak of precision regarding data, job documentation and client-facing communications
Technical Literacy — quick to learn domain terminology and translate it across audiences without oversimplifying or losing accuracy
Emotional Intelligence — reads the room, adjusts tone appropriately and builds trust with clients and colleagues naturally

SUCCESS IN THIS ROLE LOOKS LIKE
Within 12 months, the Technical Account Coordinator will have:
Measurably reduced estimate approval cycle time
Established a consistent and disciplined follow-up cadence across all active accounts
Reactivated a meaningful number of dormant accounts and returned them to active revenue status
Improved contribution margin discipline through tighter process enforcement and approval tracking
Reduced internal workflow confusion through data integrity and cleaner job handoffs
Become the person the technical team, the office and clients all rely on to get things done

COMPENSATION & BENEFITS

KAIN Automation offers a straightforward, performance-linked compensation package:

Base Salary Range:
$60,000-$80,000 annually

Variable Compensation:
Performance-based incentive tied to contribution margin and account growth targets — structure and specifics finalized collaboratively with the selected candidate post-interview
A company vehicle will be provided for travel to and from client sites as required.

Benefits:
Comprehensive benefits package effective after successful completion of the 3-month probationary period

Tools:
Laptop and phone provided


WORK ENVIRONMENT
Office-based position in Mississauga, ON
Standard business hours with presence required during core shop hours
Fast-paced, growth-oriented repair and service environment with direct exposure to leadership and operational decision-making
A team that values process, accountability and clear communication — and builds systems to support it