Customer Services Assistant 1 - Langley, Canada - Fraser Valley Regional Library

Sophia Lee

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Sophia Lee

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Description

THE POSITION


Under the direction of the Librarian 3, Library Supervisor 1, 2, 3 and 4 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations.


HERE IS WHAT YOU CAN BRING

  • Demonstrated proficiency in customer service skills.
  • Strong problemsolving skills required to interpret customer's needs and offer solutions and alternatives.
  • Ability to adapt quickly to changing situations and think on your feet.
  • A broad interest in a variety of genres/authors.
  • Demonstrated proficiency and interest in using a variety of related digital devices.
  • Ability to work independently and as part of a team.
  • Strong interpersonal, oral and written communication skills.
  • Ability to perform tasks with a high degree of accuracy and attention to detail.
  • Accurate keyboarding skills of 30 wpm.
  • Physical ability to perform the duties of the position.
  • Aptitude and ability to perform basic troubleshooting of software and hardware.
  • Completion the following courses or equivalent course from recognized institutions with library technician programs from:

UFV:

two out of three of the following:

  • LIBT 100: Introduction to Libraries
  • LIBT 140: Library Public Services
  • LIBT 145: Online Searching
Or alternately,

Langara:

two out of three of the following:

  • LIBR 1120: Philosophy and Functions
  • LIBR 2416: Reference Resources and Services
  • LIBR 1111: Online Search and Information Handling
  • Up to six months work related and on the job experience.
  • Criminal Record check is required.

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