Client Care Coordinator - Halifax, Canada - Home Instead

Home Instead

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Do you enjoy getting to know people and building meaningful relationships? Do you have a heart for helping those in need? If so, this Client Care Coordinator role could be the right fit for you.

As a motivated, results-oriented professional you will meet daily with new and existing senior clients to conduct in-home care consultations, perform quality assurance visits, and develop/update their care plans.

As a member of Home Instead's team, you will receive:

Paid job training and continuing education
Competitive compensation
Health insurance group medical benefits with employer contributions
Personal satisfaction your job will make a difference in someone's life
Supportive team environment

Responsibilities:

Meet with potential clients and family members to establish and update care plans.
Conduct service inquiries and care consultations.
Work with colleagues to coordinate various aspects of client care.
Complete client and care professional introductions.
Conduct quality assurance visits.
Work with clients and their families on the issues that arise to ensure positive resolution.
Generate weekly, monthly, and quarterly performance reports.
Participate in community events and networking events as necessary.
Conduct on call tasks every 4th to 5th weekend and 12 evenings per week.
Ensure outstanding customer service by scheduling and coordinating care.
Review evening or weekend schedule and any trouble spots that might arise.
Communicate with care professionals and clients regarding any scheduling changes.

Education/Experience Requirements:

CCA or a professional in a healthrelated field
2+ years of relevant experience
Must possess a valid driver's license and a reliable vehicle
Strong administrative and computer skills
Competitive spirit, capable of working independently
Strong relationship building skills
The flexibility to work in a 24/7 environment where work outside of office hours may be required

Job type:
Full-time

Learn how a career with us can be much more than just a job

Home Instead:
To us, it's personal.