Bilingual French Customer Service Associate - Toronto, Canada - Toyota

Toyota

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description

Bilingual French Customer Service Associate - Remarketing, 12 Month Contract

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada.

TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment.

TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.

TFS currently has an exciting 12- month contract opportunity as a Customer Service Associate, Remarketing, reporting to the Manager of Remarketing.

This role will reside in our Markham Head Office.

What you will be doing:

Manage Remarketing lists and follow up for the return of leased vehicles past their scheduled maturity date
Collection of outstanding and/or excess charges (ie invoicing of additional charges for excess kilometers, excess wear and tear, missing equipment, payments, miscellaneous fees)
Answer incoming calls, process paperwork, extension of lease contracts, Dealer Condition Reports etc
Resolve outstanding issues with dealers/customers at lease end (payouts, invoices, security deposit etc), processing daily reports
Preparing vehicles for auction for disposal in a timely manner

What you bring: