Bilingual Information Officer - North York, Canada - Gatestone & Co. Inc

Gatestone & Co. Inc

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

Customer Service Representative

As a Gatestone Team Member, here's what's in it for YOU

Life at Gatestone is
fun and
rewarding Our office work spaces are
modern and
sleek, with TV screens across our production floors to quiet and private areas (for when you need some "
me time") to our spacious lunchroom amenities.

Stable employment with the ability to GROW within our organization.

Paid, fulltime training provided
Supportive leadership and coaches
Work Flexible hybrid work in rotation 5 week's at preapproved hybrid office and 1 week in your primary office.
Fun workplace environment with Employee Engagement Initiatives (_
We engage, even if you are at home your hybrid work location_)
Modern workspaces and fully equipped lunchroom facilities
Free onsite Wi-Fi (_
It's really fast, too_)
Ongoing training to be the best that you can be in your job
Leadership development programs to prep you for career growth opportunities (_
Gatestone loves to promote from within_)
Growth opportunities within the company
Employee discounts to local stores and services (_
Because who doesn't like saving money?_)
Extra bonus opportunities through our Employee Referral Program

In our Flexible Hybrid Role at Gatestone, you won't find a rigid, one-size-fits-all schedule. We recognize that employees do prefer flexibility as a work option that may meet a variety of needs. To create a positive work life balance.

With both a primary office work location at one of our esteemed Gatestone Sites and an approved hybrid workspace at your disposal.

What you'll be doing
We are looking for motivated representatives ready to help Canadians from coast to coast.

As an
Information Officer, you will deliver a first-class caller experience as a representative of the
Federal Government of Canada.

Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them.

Answer inbound and Outbound telephone enquiries on federal programs and services
Deliver a first class caller experience as a representative of the federal government
Educate callers about federal programs and services available to them
Keep up to date on the information in the database
Meet qualitative and quantitative targets
Develop knowledge of the Canadian government and its structure

How you'll be great at this

Customer centric, putting customers first
Excellent communication skills in both
English & French, verbal & written
Solid listening skills
Basic computer & search engine skills (_
we will teach you the rest_)
Positive attitude and professional work ethic
Multitasking is a huge plus
Ability to work in a team setting
Excellent attendance

That's it We will do the rest If you have previous experience or not, our robust training program and trainers will prepare you with the skills needed in order to be successful

We are 7 day a week operation with hours starting from 7am to 8pm
Parttime and Fulltime options are available

Who We Are

Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-1- We are an accessible workplace.

_

En tant que membre de l'équipe Gatestone, voici ce que VOUS avez à en tirer
La vie à Gatestone est amusante et enrichissante Notre bureau et nos espaces de travail sont modernes et élégants.

Nous avons des écrans de télévision sur nos étages de production, des zones de repos calmes et privées (pour les moments où vous avez besoin de « respirer») et notre cafétéria est spacieuse avec des tablettes à votre disposition.

Nous vous offrons un emploi stable ainsi que la capacité de CROÎTRE au sein de notre organisation.

Formation rémunérée à temps plein fournie
Superviseur et entraîneurs toujours là pour vous soutenir
Travail hybride flexible en rotation 5 semaines au bureau hybride préapprouvé et 1 semaine dans votre bureau principal.
Environnement de travail amusant avec des initiatives d'engagement des employés (nous nous engageons, même si vous êtes à la maison)
Des espaces de travail modernes et des salles à manger entièrement équipées
Wi-Fi gratuit sur place (c'est aussi très rapide )
Une formation continue afin de toujours donner le meilleur rendement dans votre poste
Programmes de développement du leadership pour vous préparer à des opportunités de croissance de carrière (Gatestone aime promouvoir de l'intérieur)
Opportunités de croissance au sein de l'entreprise
Réductions pour les employés dans les magasins et services locaux (car qui n'aime pas économiser de l'argent ? )
Opportunités de bonus supplémentaires grâce à notre programme de recommandation d'employés

**Dans notre rôle hybride flexible chez G