Director Customer Operations - Toronto

Only for registered members Toronto, Canada

2 weeks ago

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Job summary

The Director of Customer Operations will report to the Vice President of Customer Experience and lead a high-volume customer operations function serving customers across Canada. This is a hands-on leadership role with a strong focus on contact centre operations and escalation management.

Responsibilities

  • Provide strategic and operational leadership for a high-volume customer operations environment.
  • Lead the transition from outsourced to in-house operations.
  • Oversight daily service delivery operations to ensure consistent resolution of customer inquiries.

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