Regional Manager, Health Services - Brampton, Canada - Dynacare

Dynacare

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dynacare is looking for a
Regional Manager, Health Services for their Laboratory and Health Services Centers in Central Ontario.

The Regional Manager will be responsible for overseeing Laboratory and Health Services Centers in
Bolton, Richmond Hill and Keswick.**The Regional Manager, Health Services is accountable for the operation of the Laboratory and Health Services Centres in accordance with the Dynacare strategic plans.

The primary function is building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and a positive customer.

Other accountabilities are efficient utilization of resources and fostering a culture of quality and continuous improvement.

Responsibilities

Responsible for transforming the Laboratory and Health Services Centres within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer care
Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices
Encourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performance
Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience
Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition
Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs
Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clients
Conduct metric reviews of area Laboratory and Health Services Centres to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required
Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy
Develop and administer regional operating budgets, identify potential cost saving and make recommendations for improvement
Responsible for completing operating reports using metrics and key performance indicators
Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws regulations, and technology
Support the Business Development team with the establishment of new clients
Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services
Understanding of laboratory operations, processes and key performance indicators
Promoting and championing a healthy and safe environment
Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion

Must Have:

Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred
Previous related experience required to perform job: 35 years
Lean Six Sigma and/or Change Management training required
Proven attention to detail, excellent organizational, prioritization and time management skills
Ability to manage multiple items effectively
Experienced people manager with the ability to develop talent and building high performing teams

Nice to Have:

Effective communication skills and the ability to work effectively with all levels of management and nonmanagement
A strong team player with the ability to work independently with a high degree of initiative.
Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment
Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines

DNA of an Ideal Dynacare Employee
I make a difference in people's lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

Caring
I demonstrate strong empathy and genuine concern for my colleagues and customers.

Collaborative Team Player

I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
Passion for Quality and Continuous Improvement
I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a "Top Employer" for many years and there is a reason why. W