Customer Service Representative - Guelph, Canada - Directsave Canada Inc.
2 weeks ago
Description
Responsibilities:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with patience and empathy
- Upsell products or services to customers when appropriate
- Enter and update customer information in the database accurately
- Analyze customer data to identify trends and improve customer satisfaction
- Collaborate with other team members to ensure consistent and efficient service delivery
Experience:
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong sales skills and the ability to upsell products or services
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with phone etiquette and customer service best practices
If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.
Salary:
$18.50-$22.00 per hour
Expected hours:
per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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