Technical Support Specialist - Kitchener, Canada - OTTO Motors by Rockwell Automation

OTTO Motors by Rockwell Automation

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Technical Support Specialist

Location:
Kitchener

Job Type:
Full-Time Permanent

Experience: 1-3 years customer-facing work experience

Education:
Bachelors in related field

Division:
OTTO Motors by Rockwell Automation

About OTTO Motors by Rockwell Automation

About the Job
OTTO Motors is seeking a Technical Support Specialist to join our highly skilled team in Kitchener. At
OTTO Motors we believe that every client is a VIP and we need someone who will obsessively focus on
making our customers successful.

You will be responsible for providing remote post-sales customer service and technical support to our rapidly growing list of customers globally.

Don't worry if you encounter a complex technical challenge, we have a team of insanely smart robotics engineers (the brain surgeons of robotics) who will help you troubleshoot.

Your primary responsibilities will be:

Advanced Level technical support to our customers
Oncall Escalation Support
Organizing warranty parts and repairs
Triage and customer assistance
Escalating tickets and coordinating engineering teams with support efforts
Onboarding new customers
Acting as a customer advocate internally
Chasing down a solution internally to a deployed customers issue
Supporting our partners deploying systems at new customer sites

About You
You want to work for a fast-moving company that thinks big and dreams huge. You are driven, view
work as more than just a job, and are never satisfied with a project left half-done. You want to be
surrounded by people like you; creative, fun-loving, and passionate about their work. You are
motivated by making an impact on your workplace and you thrive on challenging and rewarding
problems. Oh, and you have some form of higher education with the common sense to back it up.

Client-facing Skills:
5+ years customer-facing work experience
Naturally friendly, energetic and empathetic personality
Well organized and responsive, with great problem solving and negotiation skills
Passionate about making people happy through exceptional service
Basic grasp of technology and robotics
Solid grasp of software architecture, and IT systems
Communicating technical ideas in an easy to understand way

Technical Skills:

Hardware/Electrical hands-on troubleshooting
Computer networking and applicable industrial standards
Data analytics

Bonus points for:

Linux (Ubuntu), C, C++, Python
ROS knowledge
Ability to work evenings

At _OTTO Motors by Rockwell Automation,_ we are committed to building and supporting a culture_

- of diversity, inclusion, and accessibility. We hire the best talent regardless of race, color, creed,_
- national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation,_
- gender identity, and expression. If you require special accommodation to complete any portion_