Assistant Supervisor - Kitchener, Canada - Waterloo Region District School Board

Waterloo Region District School Board

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Assistant Supervisor (I)

Information Technology Services (ITS) - Client Services

Education Centre

Applicants will be considered in the following order:1) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.

2) Qualified external applicants (includes employees from other Bargaining Units)

Responsibilities:

Provide day-to-day leadership to section staff by managing and monitoring processes and workflow, mentoring staff, and providing assistance related to the successful operation of IT;
Assist the Supervisor, Service Desk, in determining goals and expectations; in maintaining awareness of developments, patterns, and concerns; and in managing projects and initiatives;
Create, maintain, and/or contribute to documentation on IT Services' procedures, processes, standards, activities, etc.;
Manage and support client service requests for WRDSB systems;
Maintain awareness of and engagement with the WRDSB Strategic Plan, system initiatives, and priorities with current and emerging technologies, trends, developments, and best practices;
Keep abreast with the latest changes in technology and provide advice to IT management team on efficient and cost effective tools and processes as it relates to IT Services;
Liaise with client service stakeholders on an ongoing basis;
Provide training or advise training requirements for IT staff, including in
- school technicians;
Liaise with other IT management and staff to fulfill the mandate and goals of the department;
Other duties as assigned.

Qualifications:

College diploma along with 5 years of related work experience in a field of information technology and customer service is required;
University degree along with 5 years of related work experience in a field of information technology and customer service would be an asset;
Demonstrated leadership and effectiveness as a team leader, managing processes and projects, with the ability to work independently with mínimal supervision;
Completed recognized leadership and client service certification courses would be an asset;
Excellent interpersonal skills and a well-developed sense of client service, including the ability to deal tactfully with staff in stressful situations;
Excellent written and oral communication skills;
Demonstrated ability to prioritize, problem solve and make decisions under tight timelines;
Demonstrated project coordination skills and the ability to prioritize work and meet deadlines with attention to detail;
Initiative and forward thinking demonstrated through continued professional development;
Must have a valid driver's license and access to a reliable vehicle.

Applicant Self-Identification Questions

The Waterloo Region District School Board is committed to equity in employment.

We are committed to fair and equitable hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve, who will foster the success and well-being of our students and who demonstrate a commitment to equity and inclusion in the classroom.

First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
persons with visible and/or invisible (physical and/or mental) disabilities;
persons who identify as women; and

persons of marginalized sexual orientations, gender identities, and gender expressions.

Upon request, we will provide reasonable accommodations in the hiring process to support applicants with disabilities.