Analyst, Application Development and Maintenance - Toronto, Canada - Air Canada

Air Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Responsibilities:

Act as escalation point into IT operations.
Work closely with relevant stakeholders and vendors for improved operational performance in the Air Canada Operations.
Supports the change management process for Operations IT systems and the coordination with all other appropriate departments and vendors, including the approval process and business impact communication.
Support definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processes.
Participation in the resolution of major incidents and/or system outages.
Support the digital workplace and device strategy to help drive workplace collaboration, optimal device imaging and support for international operations devices.

Qualifications

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
35 years of IT technology support, strong knowledge of mobility tools, devices and functionality as well as end user devices and operating systems.
Experience with ITSM tools; Service Now, Remedy or similar.
Knowledge of User Acceptance Testing, Quality assurance testing, and impact assessments skills.
Ability to multitask, shift priorities on short notice, and manage projects while working under pressure.
Strong communication, organization, and time management skills.
Must be a team player with ability to work closely with diverse groups and working styles.
Selfmotivated, independent worker and an investigative nature.
Flexibility and willingness to work extended hours, when required.

Conditions of Employment:

Linguistic Requirements

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.