- Exhibit strong client service skills and provide a timely and efficient service within established standards.
- Ensure the client is well-informed of the necessary steps to resolve their issues and maintain a professional and positive attitude when interacting with clients and coworkers.
- Gain knowledge of the importance of your client's priorities, possible causes of the issue, know who to ask for assistance, and the affect it has on the client/public when their IT services are not working.
- Know what level of service should be provided and communicate that to the client, as this will result in the individual feeling that they have been treated with professionalism, respect, and confidence.
- Provide remote/onsite Tier 1 and Tier 2 support including desktop hardware, software, and printers
- Record and document hardware/software problems, system crashes, actions and solutions.
- Follow established procedures to record knowledge articles and share knowledge with co-workers.
- Participate in projects and initiatives as part of a project team within the work unit, and complete tasks as assigned by the manager, project manager, or supervisor/coordinator to ensure an efficient and effective implementation.
- Capacity to manage various tasks while maintaining task deadlines under pressure and a strong attention to detail;
- Continued knowledge of new and emerging technologies;
- Knowledge of desktop hardware, software, printers, Windows desktop OS (7 and above), and Microsoft technologies such as Microsoft Office Suite or Office 365, Outlook, Skype For Business;
- Experience working with support tools such as remote PC management, antivirus, and incident management tools to resolve customer requests in a timely fashion;
- Strong understanding of Windows Group Policy administration and knowledge of the Microsoft Tools Suite (Active Directory Services, DNS, DHCP, SCCM, Intune)
- Demonstrate prioritization skills, sound judgment, excellent communication (verbal and written) and interpersonal skills;
- The ability to work well in a dynamic team environment where innovative thinking and excellent client service are part of the culture;
- Provide on-call support as required to ensure appropriate device and application availability in accordance with predefined on call schedules and processes.
- Must have access to reliable transportation while providing on-call support; and,
- May perform other related duties as assigned.
- Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.
- Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.
- Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.
- Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.
- Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.
- Support in Times of Need: Receive short- and long-term disability assistance when required.
- Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.
- Growth & Development: Open doors to professional growth within the department and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.
- Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.
- Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.
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Technical Analyst
1 week ago
The Government of Nova Scotia Yarmouth, CanadaCompetition: #42745 · Salary: $1, $2,852.85 Bi-Weekly / $41, $74,174.10 Annually (PR 1 - PR 11) · Position Type: Full-Time Permanent (35 hours a week) · Benefits: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension · Location: Yarmouth · Depar ...
-
Technical Analyst
1 week ago
Government of Nova Scotia Yarmouth, Canada Full timeCompetition: #42745 · Salary: $1, $2,852.85 Bi-Weekly / $41, $74,174.10 Annually (PR 1 - PR 11) · Position Type: Full-Time Permanent (35 hours a week) · Benefits: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension · Location: Yarmouth · Depar ...
Technical Analyst - Yarmouth, Canada - Government of Nova Scotia
Description
Competition: #42745
Salary: $1, $2, Bi-Weekly / $41, - $74, Annually (PR 1 - PR 11)
Position Type: Full-Time Permanent (35 hours a week)
Benefits : Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension
Location: Yarmouth
Department: Cyber Security and Digital Solutions
Union Status: NSGEU-NSPG
EOI Close Date : May 08, 2024 @ 11:59PM Atlantic Time
Closing Date: May 15, 2024 @ 11:59PM Atlantic Time
ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)
Welcome to the Department of Cyber Security and Digital Solutions (CSDS)—the centre of digital innovation and enablement within the Nova Scotia Public Service. With a team of over 700 dedicated professionals (and growing), we are at the forefront of designing and delivering digital solutions that enable government to deliver what people expect in the internet era and touch the lives of hundreds of thousands of Nova Scotians every day.
Our Mission: To enable our partners through digital solutions in order to create accessible, user-centered services that improve the quality of life for Nova Scotians. We are leaders in human-centered service design and embrace modern internet-era practices to keep our work cutting-edge and impactful.
Our Reach : Serving an expansive range of departments, from Health to Justice, Education and so much more, CSDS is a pivotal force in the government's digital landscape. Our contributions are vital to the seamless operation and innovation across all sectors, making us one of the largest technology employers east of Montreal, supporting over 11,000 clients.
Our Culture: At CSDS, diversity, inclusion, and belonging are not just ideals; they are the principles that guide our work because we understand the value it brings. We believe in reflecting the diverse community we serve, fostering an environment where every team member can thrive. Our approach to digital service is iterative, open-minded, and always puts people first, ensuring that we deliver services that are not only effective but truly meet the needs of Nova Scotians.
At CSDS, you become a pivotal part of a team dedicated to transforming how digital government services are delivered. Our vision is clear: to create intuitive, inclusive, and user-centered digital solutions that meet the needs of every Nova Scotian. Your work here directly influences the digital landscape of Nova Scotia, presenting endless opportunities to grow, innovate, and make a significant impact.
About Our Opportunity
As a Technical Analyst, you would provide IT support in a continuous operational environment for critical services within the shared services mandate of the Department of Cyber Security and Digital Solutions (CSDS). You will provide support to government departments, boards, agencies commissions and offices, as well as the Nova Scotia Health (NSH) and the Sir Izaak Walton Killam Health Center (IWK).
You may be the first point of contact for clients and represent the front face of the organization. You will be required to deal with clients of various personalities and levels of IT knowledge in determining the root cause of their problem before initiating a plan of resolution. You must have the ability to use common, non-technical language when necessary. You play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure consistent level of services.
Other Responsibilities of a Technical Analyst:
About You
To be successful in this role, you will possess a bachelor's degree in Computer Science; or have graduated from a recognized Information Technology program.
You will also have the following skills or experience:
A Foundations certificate in Information Technology Infrastructure Library (ITIL) would be an asset.
Other Considerations
This posting will be used to fill one permanent position.
Adhere to the NS Gov Vaccine Mandate of being fully vaccinated prior to the start date
Work location Yarmouth NS.
This competition may be used within 4 months to fill similar positions in other areas of Nova Scotia should they become available
Benefits & Perks
At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:
Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.
Pay Grade: PR 01 - PR 11
Salary Range: $1,;- $2,;Bi-Weekly