Design Manager, Research - Toronto, Canada - Equinix

Equinix

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Design Manager, Research & Service Design

Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives.

Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

The Design Manager of Research & Service Design will start and lead a small team of researchers and service designers.

In this role, you will be responsible for delivering meaningful insights and impactful design solutions that support the company's Build, Sell and Serve phases of Equinix's organization journey.

Responsibilities

Conduct and oversee researchinformed experience maps to uncover customer and employee insights, inform product and service design, and drive innovation
Collaborate with crossfunctional teams to identify and prioritize design research initiatives, and align them with the company's strategy and goals
Develop and execute a design research roadmap, and manage project timelines, budgets, and resources
Lead and manage the service design practice, and work with teams to design and implement endtoend customer experiences that are seamless, intuitive, and emotionally engaging
Foster a culture of design thinking and service design within the company, and provide guidance to design research and service design team members
Communicate research findings and design recommendations to stakeholders and the leadership team, and gain buyin for design initiatives

Qualifications

7+ years of experience in design research and service design, with a track record of delivering impactful design solutions for enterprise organizations
Strong collaboration and mentorship skills
Understanding of design research methodologies and techniques, and experience leading and conducting research projects
Experience with service design methodologies and a track record of designing and delivering endtoend customer experiences
Excellent communication and presentation skills, with the ability to clearly articulate design research findings and design recommendations to stakeholders at all levels of the organization
A Master's degree in Design Research, Human-Computer Interaction, or a related field preferred but not required

The targeted pay range for this position in the following location is / locations are:

San Francisco, CA /

Bay Area:
$143,000 to $235,000

California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $137,000 to $225,000
Colorado, Nevada,

Rhode Island:
$124,000 to $204,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.

Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix's success.

To help you achieve professional and personal goals, we provide competitive compensation and benefits programs that include a blend of rewards to attract, motivate, recognize, and retain talented people like you.

We offer you key rewards including base pay and incentive pay, benefits for health and wellness, retirement plans for your future, and recognition programs.

We're committed to our employees by providing ongoing dialogue, education and resources that enable you to thrive and make informed decisions at each life stage.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenshi