Application Production Support Analyst - Canada - Tekwissenllc

Tekwissenllc
Tekwissenllc
Verified Company
Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking


MISSION AND OBJECTIVES

  • Application production support for Global Markets G10 Rates

MAIN RESPONSIBILITIES

  • Using your knowledge and exemplary service skills to resolve business inquiries and ensure the accurate and timely escalation and resolution of the issues.
  • Work with Application Development teams to implement fixes and improve stability.
  • Work with business, technology, and operations to manage competing priorities.
  • Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting).
  • Assist with identifying and implementing areas for improvement within existing operational and technical processes and maintain related documentation.

REQUIREMENTS

ESSENTIAL SPECIFIC REQUIREMENTS/Objectives:


  • Excellent knowledge of financial products and trade lifecycle
  • Strong trouble shooting skills, technical skills especially in the use of SQL
  • Highly disciplined, selfstarter with the ability to multitask and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
  • Good command of the English language. Fluency in second world languages is a plus.
  • Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
  • Must be willing and able to work flexible shifts (starting 7.30am ET or ending 7:00pm ET on different days)
  • User focused and service oriented, with a proactive user approach
  • Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
  • Use of industry standard tools (Service Now/ITSM, Jira) is a plus

TRAINING AND OCCUPATIONAL EXPERIENCE

  • Bachelor's degree or foreign education equivalent in Computer Science or Engineering

TekWissen Group is an equal opportunity/affirmative action Employer (M/F/d/v) supporting workforce diversity.

Salary:
$612.00-$614.00 per day

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