Part- Time Sales Associate - Toronto, Canada - diptyque

Description

Responsibilities include but are not limited to:

Qualifications

Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.


Enhance the client experience

• Greets and welcomes clients throughout all areas of the store
• Connects with clients in a genuine and meaningful way
• Provides clients advice and knowledge that they may not have realized they needed
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge
• Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
• Graciously takes returns and offers options based on client's needs
• Takes an omnitude approach to identify and recommend merchandise across all channels
• Utilizes selling tools and store technology to sell across all channels effectively
• Promotes benefits of the AYS program
• Achieves personal sales and boutique KPI goals

Cultivate and grow client base

• Cultivates the client relationship through personalized connection
• Acquires and builds client base primarily through forming relationships with new clients and maintaining/retaining/building spend of existing clients
• Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
• Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
• Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence
Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)

• Follow and implement company policies and procedures
• Completes daily opening/closing checklists

Contribute to team success

• Partners with others to provide the best client experience
• Actively creates a positive work environment through teamwork and collaboration
• Maintains positive working relationships throughout the company

QUALIFICATIONS:

• Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Beauty and Fragrance Industry;
• Flexibility to work a parttime retail schedule which will include evenings, weekends and holidays.'
• Availability to work seasonally through mid January

'Work Remotely
No

Job Type:
Part-time


Day range:

• Holidays
• Monday to Friday
• Weekend availability

Shift:

• Afternoon shift
• Day shift
• Morning shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location:
One location