Lead Product Manager - North York, Canada - Wolters Kluwer

Wolters Kluwer

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Lead Product Manager - Canada Research, is responsible for managing the development of new products and the modification of existing products to meet market needs and organizational goals.

This position provides leadership to cross functional teams (Editorial, Development (dxg), Operations, etc.) that are directly involved in the development, maintenance, and release of products without appreciable direction.

The PM is also responsible for the development of the long-term strategic roadmap and contributes to the financial oversight of the Canada Research product line.

Acts as a general manager for the product line and is accountable for the entire customer experience including all aspects of the product life cycle (customer satisfaction, product performance, and support).

Responsibilities:

Voice of the product line within the organization. Provide monthly executive summary and KPI scorecard to the executive team.
Establish revenue budget for the development of the product line and works with product management team to define pricing, retention, and new sales forecast. Tracks monthly performance and establish corrective actions to attain goals. Supports the build out of financial business cases for new opportunities.
Responsible for product growth & supports product management in the gotomarket strategies. Monitor's customer experience and support. Supports product management in training, sales & marketing efficiency,
Performs voice of customer activities, defines requirements and roadmap. Evaluates new product opportunities.
Point of contact when issues related to the product line are escalated,
Quantifies market size and identifies segments.
Establishes priorities (in conjunction with the PM team) regarding activities under the responsibility of the Product Management team. These include customer validation, road mapping, issue escalation, product requirement development, new product opportunities and other PM related activities.

Education:

Experience:

Minimum 5 years of experience in product management or a similar role.
Minimum 5 years of experience working in a content related capacity in the professional services and/or electronic publishing field and/or working as a tax expert in an accounting firm.
Demonstrated ability to facilitate effective communication between the executive team, customers, editorial, marketing, production, and technology units.
Proven ability to effectively listen to customers and translate customer problem into powerful solutions.
Experience interacting with customers at enduser, as well as technical/administrator levels.
Proven experience in delivering presentations to large audiences.

Other Knowledge, Skills, Abilities or Certifications:

Establish credibility.
Financial acumen
Proven record of successful collaboration with various job functions.
Entrepreneurial mindset.
Strong analytical skills.
Ability to manage multiple projects and tight deadlines.
Ability to quickly learn new products, technologies, and industries.
Knowledge of data management and electronic publishing practices will be considered an asset.
Bilingualism (English/French) an asset.
Minimal travel (less than 10%)