Call Center Agent - Fredericton, Canada - Panasonic Corporation of North America
2 weeks ago
Description
Essential Job Functions:
- Thoroughly troubleshooting a wide variety of topics related to Clearview product
- Creating and resolving tickets for support
- Supporting fellow agents with any questions they are unable to resolve
- Placing outbound calls to customers to provide updates and followup
- Executing on special projects as needed
Requirements:
- Available to work anytime between the hours of 8am9pm M-F, and 8am6pm S-S. Evening and weekend shifts are scheduled on a rotating basis
- Bilingual in French is reuired
- Previous customer service experience required
- Professional in all internal and external interactions
- An enthusiastic selfstarter who learns quickly and proactively approaches tasks and assignments with a focus on problemsolving and analysis
- An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
- Good general computer and internet skills
- Strong attention to detail
- Outstanding interpersonal skills, with emphasis on customer focus, teamwork, and relationshipbuilding
- A background in food service, retail, or other serviceoriented industries preferred
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